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The Overnight Engineer / Security Officer is responsible for ensuring the safety, security, functionality, and overall condition of the hotel during overnight hours. This dual-role position combines general maintenance duties with security responsibilities to provide a safe, comfortable, and well-maintained environment for guests, employees, and hotel property.
The ideal candidate is dependable, proactive, detail-oriented, and capable of working independently while responding effectively to maintenance issues, emergencies, and guest requests.
### Key Responsibilities
**1. Engineering & Maintenance**
* Perform routine inspections of the hotel's mechanical, electrical, plumbing, HVAC, and other building systems.
* Respond promptly to overnight maintenance requests from guests and hotel staff.
* Troubleshoot and perform minor repairs involving plumbing, electrical fixtures, lighting, HVAC systems, doors, locks, and general hotel equipment.
* Monitor critical building systems and report any irregularities or malfunctions.
* Conduct preventive maintenance tasks according to hotel standards and established schedules.
* Ensure all maintenance areas, equipment rooms, and workspaces remain clean, safe, and organized.
* Document all maintenance activities, repairs, and unresolved issues in the engineering logbook.
* Communicate major maintenance concerns to the Chief Engineer or management.
**2. Security & Safety**
* Conduct regular interior and exterior security patrols of the hotel property.
* Monitor entrances, exits, parking areas, stairwells, hallways, and other designated areas.
* Identify and report suspicious activities, unauthorized individuals, and potential safety hazards.
* Monitor security cameras and alarm systems, when applicable.
* Respond professionally to noise complaints, disturbances, and security-related incidents.
* Ensure emergency exits, fire doors, and evacuation routes remain accessible and unobstructed.
* Assist with emergency response procedures, including fire alarms, medical emergencies, evacuations, and other incidents.
* Complete detailed security incident reports and maintain accurate records of overnight activities.
* Coordinate with emergency services or law enforcement when necessary, following hotel policies.
**3. Guest Service & Support**
* Respond promptly and courteously to guest requests involving maintenance, safety, or security concerns.
* Provide assistance to the Front Desk team during overnight operations as needed.
* Handle guest complaints professionally and escalate unresolved situations to management.
* Maintain a professional appearance and demonstrate excellent customer service at all times.
* Respect guest privacy and confidentiality.
**4. Overnight Operations & Reporting**
* Complete scheduled overnight property inspections and safety checks.
* Monitor and secure restricted areas, storage rooms, and service entrances.
* Maintain accurate daily maintenance and security logs.
* Report unusual incidents, equipment failures, property damage, or safety concerns.
* Communicate pending maintenance requests and incidents to the incoming morning team.
* Follow all hotel policies, safety procedures, and operational standards.
### Performance Expectations
The Overnight Engineer / Security Officer is expected to maintain a secure hotel environment, respond efficiently to maintenance and security concerns, complete assigned inspections and preventive maintenance tasks, and ensure accurate communication between overnight and daytime operations.
**Primary Objective:** To protect hotel guests, employees, and assets while maintaining the property's operational functionality and safety throughout the overnight shift.
Requirements:### Qualifications & Requirements
* Previous experience in hotel maintenance, building engineering, security, or a similar position preferred.
* Basic knowledge of electrical, plumbing, HVAC, and general building maintenance.
* Familiarity with hotel safety and emergency procedures.
* Ability to identify problems, troubleshoot equipment, and perform minor repairs independently.
* Strong observation, communication, and problem-solving skills.
* Ability to handle emergency situations calmly and professionally.
* Basic computer skills for completing reports and maintenance logs.
* Ability to work overnight shifts, weekends, and holidays.
* High school diploma or equivalent preferred.
* Relevant maintenance or security certifications are a plus.
* Ability to maintain guest and employee confidentiality.
### Physical Requirements
* Ability to stand and walk for extended periods.
* Ability to climb stairs, bend, kneel, and reach as required.
* Ability to lift and carry up to 50 lbs, with or without reasonable accommodation.
* Ability to perform indoor and outdoor property inspections under varying weather conditions.
* Ability to respond promptly to emergencies throughout the hotel property.
### Key Competencies
* Reliability and accountability
* Attention to detail
* Safety and security awareness
* Technical troubleshooting
* Independent decision-making
* Effective communication
* Guest service excellence
* Emergency response readiness
* Time management and teamwork