Job Description
We are looking for a Collections Specialist to support receivables operations and deliver responsive service to customers in Chicago, Illinois. This contract opportunity is well suited for someone who can balance account follow-up, payment resolution, and day-to-day communication with accuracy and care. The position is fully onsite and offers the chance to contribute to a mission-driven organization in the museum and cultural space.
Responsibilities:
• Monitor outstanding balances and follow up with customers to secure timely payment while maintaining positive working relationships.
• Review accounts receivable activity, research discrepancies, and work toward prompt resolution of billing or payment issues.
• Respond to customer inquiries related to invoices, account status, and payment arrangements with clear and courteous communication.
• Maintain accurate collection notes, account updates, and supporting documentation within internal records and tracking systems.
• Coordinate with internal teams to address account concerns, reconcile open items, and improve the flow of receivables information.
• Prepare routine aging updates and summarize collection progress for leadership or finance partners.
• Support daily onsite operations in Chicago, Illinois, ensuring consistent follow-through on assigned account portfolios.• Experience in collections, accounts receivable, or a closely related finance support role.
• Strong customer service skills with the ability to handle sensitive payment conversations professionally.
• Ability to investigate account issues, identify discrepancies, and take appropriate follow-up action.
• Clear written and verbal communication skills for working with customers and internal stakeholders.
• Strong attention to detail and accuracy in documenting account activity and payment status.
• Comfortable working in a fully onsite environment five days per week.
• Proficiency with standard business software and systems used for receivables tracking and account management.
