Full time Hotel Front Desk Associate

We are looking for an organized, customer-focused Front Desk Associate to join our team. Reporting to the General Manager, this role provides welcoming and efficient service by managing reservations, checking guests in and out, processing payments, and responding to guest requests. The position requires a positive attitude, the ability to work well with others, and flexibility to work a variety of shifts, including 7 a.m.–3 p.m., 3 p.m.–11 p.m., and overnight 11 p.m.–7 a.m. shifts.

Responsibilities

• Check guests in and out efficiently and courteously.
• Manage reservations and room assignments.
• Process payments and address billing disputes.
• Respond to guest requests and provide front desk support.
• Handle routine service complaints and resolve guest concerns.
• Provide telephone support and maintain accurate records.
• Complete night audit duties during overnight shifts.
• Conduct thorough shift handoffs and support daily front desk operations.

Preferred Qualifications

• At least one year of experience in hotel front desk operations.
• Experience using hotel property management systems.
• Experience with reservation management.
• Experience with payment processing.

We are the Country inn and Suites in Mishawaka, In.