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Quest International | Irvine, California
Pay:$22.00–$25.00 per hour DOE (Depending on Experience)
Employment: Full-Time, Temp-to-Hire
Location: Irvine, CA Onsite
Schedule: Monday–Friday, 8:00 AM–5:00 PM, with meal and rest breaks provided in accordance with California law.
Grow: Build your career in service operations, logistics, and customer support.
Collaborate: Work directly with customers, OEM partners, and technical service teams.
Develop: Gain hands-on experience with repair operations, shipping systems, and ERP/CRM platforms.
Impact: Help keep customer repairs, orders, and shipments moving efficiently.
Stability: Join an established global technology services company.
For more than 40 years, Quest International has supported medical device manufacturers, healthcare organizations, OEMs, and technology customers through repair, field service, logistics, and technical support solutions.
What You'll DoCoordinate customer repair orders, service requests, and shipping activities.
Follow up on repair quotes, customer inquiries, orders, and shipments.
Prepare shipping labels, packing lists, air bills, and tracking documentation.
Use FedEx Manager or comparable shipping platforms.
Update ERP/CRM systems, customer portals, and repair records.
Monitor repair deadlines, shipping schedules, and customer follow-ups.
Maintain accurate documentation and follow Quest's ISO quality procedures.
Communicate professionally with customers and internal departments.
High school diploma or equivalent.
2+ years of customer service, logistics, repair depot, order processing, or related experience.
Experience with shipping documentation, repair orders, or return authorizations.
Familiarity with FedEx or comparable shipping systems.
Experience using ERP, CRM, customer portals, or order-management systems.
Proficiency in Microsoft Excel and Word.
Minimum typing speed of 40 WPM.
Strong organizational skills, attention to detail, and professional communication.
Ability to work onsite in Irvine, Monday–Friday, 8:00 AM–5:00 PM.
DOE means "Depending on Experience."
Quest International offers $22.00–$25.00 per hour for this position.
For example, a candidate with two years of customer service experience may receive a different starting offer than someone with five years of relevant repair operations, shipping, and ERP experience.
Starting pay is based on job-related qualifications, relevant experience, demonstrated skills, and internal compensation guidelines.
Benefits & PerksQuest International offers eligible employees a comprehensive benefits package, including during the temp-to-hire period:
Medical, dental, and vision insurance
Life insurance and accidental death & dismemberment (AD&D) coverage
Short-term and long-term disability insurance
Critical illness and hospital indemnity insurance
Accident insurance
Voluntary supplemental life insurance
Healthcare Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account (FSA)
Career development and professional growth opportunities
The same benefit offerings are available during the temp-to-hire period, subject to plan eligibility, enrollment requirements, coverage effective dates, and applicable employee contributions.
Who We're Looking ForWe're looking for someone who enjoys staying organized, helping customers, managing multiple priorities, and keeping operations running smoothly.
This is an operations and service-support position rather than an accounting, finance, sales, or marketing role.
Candidates with experience in repair documentation, customer portals, shipping systems, order processing, and deadline-driven operations are especially encouraged to apply.
Ready to Start Your Quest?If you enjoy keeping operations organized, supporting customers, and working with a technical service team, we'd love to hear from you!
Quest International, Inc.
www.questinc.com
Quest International is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, skills, experience, and business needs without unlawful discrimination.
Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.