The Customer Field Service Support role coordinates customer support and field service activities for industrial maintenance services within a centralized dispatch model. Reporting to the Manager, this position supports scheduled preventive maintenance, reactive troubleshooting, installation and commissioning, and mixed service assignments without requiring travel. The role also handles accounting-related information for accurate billing and purchasing.
Responsibilities
- Provide customer support for industrial equipment and maintenance services.
- Coordinate field service activities through a centralized dispatch model.
- Troubleshoot service issues and escalate technical matters as needed.
- Manage work orders throughout the service workflow.
- Prepare and maintain documentation.
- Follow up with customers regarding service activities and resolutions.
- Handle accounting-related information for proper billing and purchasing.
- Support preventive maintenance, reactive troubleshooting, installation and commissioning, and mixed service assignments.
Required Qualifications
Preferred Qualifications
- Two to three years of recent field service support experience.
- Associate degree or higher.
- Experience with work order management and technical troubleshooting.
- Customer relationship management experience.
- Proficiency with Microsoft Office.
- Strong communication, problem-solving, and time-management skills.
