Medical Receptionist / Front Desk Associate

Medical Receptionist / Front Desk Associate

Location: Freehold, NJ

Job Type: Full-Time, Permanent

Pay: $19-$23 per hour, depending on experience

Schedule: Monday-Friday, no weekends

We are hiring a friendly, organized, and customer-focused Medical Receptionist / Front Desk Associate to join a busy orthopedic practice.

This is an excellent opportunity for someone who enjoys working with people, providing excellent customer service, and supporting daily medical office operations. The ideal candidate will help patients navigate their appointments while ensuring front-desk activities run smoothly and efficiently.

Responsibilities

•Greet patients and visitors, confirm appointments, and provide a welcoming experience.

•Handle patient check-in and check-out, appointment scheduling, and follow-up bookings.

•Verify patient information, insurance cards, identification, and required documentation.

•Collect copays, coinsurance, outstanding balances, and other applicable payments.

•Prepare patient charts and ensure records are available and accurate before appointments.

•Assist patients with intake paperwork, medical history forms, and electronic consent forms.

•Maintain patient confidentiality and follow HIPAA requirements.

•Monitor patient flow, communicate delays, and coordinate with physicians and medical assistants.

•Answer phone calls, respond to internal communications, and route documents appropriately.

•Scan medical records, test results, and other relevant documents into the electronic medical record system.

•Provide checkout instructions and schedule follow-up appointments as directed by clinical staff.

•Assist with general front-office duties and provide coverage at the Monroe location when required.

Qualifications

•High school diploma or GED required.

•Previous customer service experience required.

•Medical office or healthcare experience preferred.

•Knowledge of medical terminology and insurance billing preferred.

•Experience collecting payments or copays is an advantage.

•Familiarity with electronic medical records; eClinicalWorks (eCW) experience is a plus.

•Basic computer skills, including data entry, Microsoft Office, and scanning.

•Strong communication, organization, and multitasking skills.

•Professional, patient-focused approach with attention to detail.

•Ability to work early and late weekday shifts as assigned.

Schedule

•Monday through Friday; no weekends.

•Office hours: 7:00 AM-7:00 PM Monday through Thursday and 7:00 AM-5:00 PM Friday.

•Primary location: Freehold, NJ, with occasional coverage at the Monroe location.

Pay and Benefits

•$19-$23 per hour, based on experience.

•Medical, dental, and vision insurance.

•Benefits begin on the first day of the month following 60 days of employment.

•Full-time, permanent position.

Apply Today

If you enjoy helping people, have strong customer service skills, and want to contribute to a positive patient experience, we encourage you to apply. Submit your resume today for consideration.

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