Customer Services Professional

Job Title: Customer Service Professional

Industry: Professional Services

Location (city, state): Schaumburg, IL (Hybrid)

Assignment Type: Contract-to-Hire

Pay: $22–$23 per hour

Work Schedule: Monday–Friday, 8:00 AM–4:30 PM. Training will take place onsite during the first week, followed by a hybrid schedule with 2 days in the office per week.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a global organization providing professional certification services. The team is focused on delivering excellent customer experiences through responsive service, teamwork, and efficient operations. The organization offers a collaborative workplace, supportive leadership, and a flexible work environment.

Job Description:

We are seeking a customer-focused professional to assist with account management, service coordination, and daily client communications. This individual will work closely with customers and internal departments to coordinate service requests, maintain accurate records, and ensure questions and concerns are addressed promptly. The ideal candidate is organized, adaptable, and comfortable balancing multiple priorities while maintaining a high level of customer service.

Key Responsibilities:

• Manage customer relationships and serve as a primary contact for assigned accounts.
• Enter service requests, prepare orders, and maintain supporting documentation.
• Collaborate with internal teams to coordinate service schedules and operational needs.
• Respond to customer inquiries and work toward timely, effective resolutions.
• Update customer information and account records across internal databases.
• Communicate with appropriate departments to address service issues and follow through on outstanding items.
• Maintain detailed records of customer conversations, requests, and service updates.
• Conduct follow-up communications after service completion and coordinate any necessary next steps.
• Prioritize competing assignments while ensuring deadlines and service expectations are met.
• Assist with additional administrative duties and department projects as needed.

Qualifications:

• 1–3 years of experience in customer service, client support, or a related role.
• Excellent verbal and written communication skills with a professional approach to customer interactions.
• Comfortable navigating multiple software applications and systems simultaneously: need to be tech savvy!
• Working knowledge of Microsoft Office and Teams; experience with CRM platforms, particularly Microsoft Dynamics 365, is preferred.
• Strong organizational skills and attention to detail.
• Ability to manage changing priorities and remain composed in a fast-paced environment.

Additional Details:

• Full-time, Monday–Friday schedule.
• Standard working hours are 8:00 AM–4:30 PM.
• Temp to hire role.

Perks:

• Collaborative team environment with accessible leadership.
• Consistent weekday schedule supporting work-life balance.
• Opportunity to transition into a permanent position.
• Experience supporting clients within the professional services sector.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.