About GuideIT GuideITis a US based technology services company focused on providing value to its customers through technology alignment and optimization.We are currently looking for aDesktop Support Analystto join our EUS/EUC team supporting customers in thePortland, ORarea. Only local candidates will be considered.
About the Role This technology support position requires teamwork, communication, and a passion for working directly with end users throughoutPortland and surrounding areas. The qualified candidatemust be flexiblewithalternating locations, as directed, and will be collaborating with multiple teams.
Primary Duties Provide in-person, end-user computing support for users at directed offices and remote sites.
- Provide outstanding customer support to End Users on all information systems used.
- Perform RequestandIncident Management processes within Service Level expectations (i.e., priority/ escalation norms) in Service Management tools.
- Serve as theescalationpoint for Level 1 Service Desk,including communication with clients and technical troubleshooting
- Participate in documentation activities to provide the Level 1 Service Desk with resolution opportunities asidentified
- Proactively communicate and deliver support at outstanding levels
- Perform Mobile Device Management, andadministerDirectoryServicesasassigned
- Facilitate &maintainan accurate& ready IT Asset Inventory at major offices
- Maintain a general understanding of corporate structure and an awareness of business workflow in eachdepartment toleveragethis understanding to prioritize tickets or tasks, trigger follow-ups,or proactively prevent incidents from occurring.
- Support Infrastructure, Technical, Application, and Security maintenance projects asrequired.
- On-callflexibility to carry out virtual IT support and in-person EUC support.
Qualifications & Required Skills- Min. 4 years of direct customer IT support
- Ability to adapt tonew technologyas it is introduced into the environment
- Windows 10/11
- Ability to troubleshoot hardware / software issues on Laptops and Desktops
- SaaSPhonesystemexperience(e.g., Teams Business Voice,GoTo)
- Basic audio/visual experience
- Basic Active Directory experience
- Applies knowledge of networking fundamentals; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; NAT, DHCP and DNS; understanding VoIP and configuring simple networks
- Applies strong technical skills, effective communication skills, andisresponsive to customer needs.
- Ability to communicate and support users at the executive level
Education & Certifications- High school diploma and/or GED certificaterequired
- Some college or college degree preferred
- Microsoft Certified Professional (MCP) certification is preferred
- CompTIA A+ Certification or higher is preferred
Position Location& Other Requirements- On-site - Portland, OR
- Must be flexible to commute between customer andGuideITsiteslocatedin Portland, McMinnville,and Salem areas toperform work
- Mustbe willing to travel quarterly to remote locationsin Montana
- Must be flexible toon-callexpectations and assigned shifts
- Ability to lift to 50 pounds maximum with frequent lifting/andcarrying objects weighing up to 25 pounds
- Dress code: business casual office attire
More AboutGuideIT Headquartersin Plano, Texas, our services and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. AtGuideIT, we are looking for candidates that havea high levelof integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment,GuideIToffers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paidholidays,and paid time off.
GuideITis committed to Equal Employment Opportunity. It is the policy ofGuideITto encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
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