Inbound Call Center Agent

The Inbound Call Center Agent provides responsive customer support by handling account and access inquiries, assisting with orders, and delivering a positive experience across phone, email, and chat channels. This role emphasizes accurate documentation, effective communication, and customer satisfaction.

Responsibilities

• Handle inbound calls focused primarily on account and access support.
• Provide clear, courteous customer assistance across phone, email, and chat channels.
• Assist customers with account-related needs and access issues.
• Process customer orders accurately and efficiently.
• Document customer interactions, inquiries, and resolutions.
• Support a high level of customer satisfaction in every interaction.

Preferred Qualifications

• Active listening skills.
• Strong verbal communication skills.

Eagle Resource Group, Inc. is a Georgia-based staffing and recruiting company. We are engaged in the business of matching our clients’ open job roles with experienced candidates.

With over 50 years of combined experience, knowledge and understanding of the industry, Eagle Resource Group has the advantage to address the needs of our clients and experienced candidates.