Overview
CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management.With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.
Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.
CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
- Competitive pay: $20/hr
- Benefits: Medical, Dental, Vision and Prescription coverage. Enroll in Medical Coverage Starting at $0 Per Paycheck
- Paid vacation, holidays, and floating holiday.
- 401(K)with Company match.
- Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
- Tuition reimbursement.
- Employee discountson vehicles, hotels, theme parks, select cell phone bills and so much more.
- Pet Insurance.
- Legal Plan, and ID Theft Protection.
Responsibilities
The Customer AccountsRepresentativeis responsible forprocessing and completion ofopenservice calls of assigned customers/accountsusing third party online systems in aprompt,accurate, and professional manner and followingcustomers’requirementsand company standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Administers and processes service callsinline withcustomer’srequirements.
- Ensuresaccurateandtimelydata entry of service callsfrom opening till completion.
- Manages open service calls progressand “after-the-fact” quotesto ensure completion ratein the systemat 90% or over, thereshould benomore than 10% of calls rejected or disputed.
- Escalatesany customer/account issues,problems and exceptions to theCustomer Account Specialist.
- Submits quotes and communicates servicecallsprogresswith customersin accordance withcontractrequirements.
- Carriesout all responsibilities in an honest,ethicaland professional manner.
- Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
- Performsother duties as assigned.
Qualifications
Education / Training
- High school diploma,GED,or completion ofBusiness/office vocational training.
- AA degreea plus.
Work Experience/Skills
- 2+ years ofdata entryand/oroffice-basedcustomer serviceexperiencepreferred.
- Ability to be punctual and dependable.
- Ability to managemultipleservice calls, set and balancecompeting priorities withgoodorganizational skills andability tomultitask.
- Ability tosolve problems and applygood judgement.
- Excellentverbal/nonverbaland written communicationskills.
- Strong customer service skills,including anability to proactively address customerissues and concernsandability to forge strong working relationships withcustomersand colleagues.
- Ability to use typical business tools includingMS Word, MS Excel, Outlook,onlinedatabases, etc.
- Ability tounderstand andfollowcustomers’contract, score cards, etc.
- Ability to work constructively in a team environment and follow instructionsfrom superiors.
- Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
- Ability to use typical business tools including E-Mail, Word, Excel, etc.
