Benefits:- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
- Bonus based on performance
Job Description:Assistant Manager looking to grow with impeccable customer service and sales experienceResponsibilities:- Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
- Oversee and manage daily operations of the Spa
- Manage and drive spa sales performance
- Assist in developing talented spa professionals
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
- Excellent verbal and communication skills
- Fast learner and tech savvy
- Comfortable in a fast paced work environment. We are a small location
- Create marketing strategies aimed at maximizing revenue and profits
- Perform data analysis that drives business decisions and success
- Use sound judgment, work independently, with minimal supervision.
- Plan and direct to meet the daily needs of the operation.
- Maintain the utmost cleanliness and soothing ambiance of the premises
- Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
- Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
- Motivates and empowers the team to achieve high standards.
Incentives:- Bonus based on performance
- Discounts with Verizon Wireless and KinderCare
- Health insurance
- Growth opportunities available
- Discounted services and gift cards
This role will start at our sister spa and will transition as development progresses
