The Counter Team Member owns the guest's first and last impression at the register, the drive-through window, and the handoff. Takeout and drive-through are expected to be 40% or more of sales, so speed and order accuracy are the core of this job.
Responsibilities
- Greet every guest at the counter and drive-through promptly and by Copa service & hospitality standards.
- Take orders accurately on the POS, including modifiers and allergy notes.
- Run the drive-through: headset, window, payment, and handoff, within the target window time.
- Bag, check, and hand off takeout and third-party delivery orders against the ticket.
- Handle cash and card payments and balance the drawer at end of shift.
- Restock cups, lids, pastry case, coffee service station, and to-go packaging.
- Know the menu well enough to answer questions and make recommendations.
- Complete opening, mid-shift, and closing side work.
Requirements
- No experience required; counter, drive-through, or cashier experience is a plus.
- Age 16+
- Clear, friendly communicator, in person and on a headset.
- Accurate with cash and comfortable on a touchscreen POS.
- Reliable, on time, and available for weekends.
Physical demands
- Stand and move for a full shift of up to 8 hours.
- Lift and carry up to 30 lbs.
- Work at a drive-through window exposed to outdoor heat, cold, and weather.
- Hear and speak clearly on a headset in a noisy environment.
Growth path
Counter Team Members who want it are cross-trained and can move into the Barista role.
