Position Title:Commercial HVAC Service Manager
Department:Commercial Service
Location:Broomall, PA
Job Type:Full-Time, Permanent
Position Summary
Our client is seeking an experienced and results-drivenCommercial HVAC Service Managerto build, lead, and scale their growing commercial service department. In this hands-on leadership role, you will oversee day-to-day commercial operations, lead and develop field technicians, drive customer satisfaction, and utilize key performance metrics to ensure operational efficiency and profitability.
Key Responsibilities
- Team Leadership & Development:
- Recruit, onboard, train, coach, and mentor field technicians to enhance technical capabilities, safety, and productivity.
- Establish department performance standards and hold technicians accountable for quality of work, cleanliness, and professionalism.
- Conduct regular performance evaluations and team meetings.
- Service Operations & Management:
- Oversee daily commercial HVAC service operations, working closely with dispatch to assign the right technicians to appropriate calls.
- Manage job documentation, work orders, and field operations using ServiceTitan.
- Standardize and improve Preventive Maintenance (PM) programs, service processes, and Standard Operating Procedures (SOPs).
- Monitor and minimize job callbacks through effective technical troubleshooting and quality control measures.
- Customer Relationship Management:
- Serve as the primary point of escalation for client inquiries and issue resolution.
- Build and maintain strong long-term relationships with commercial clients, facility managers, and property management companies.
- Ensure consistent, high-quality customer service across all touchpoints.
- Financial & KPI Tracking:
- Monitor department revenue, gross margins, labor efficiency, technician utilization, and job costing.
- Utilize KPIs and performance data to drive operational decisions, pricing updates, and process improvements.
- Partner with company leadership to set annual service department goals and growth strategies.
Qualifications & Requirements
- Experience:5+ years of experience in commercial HVAC service, with proven leadership, supervisory, or service management experience.
- Technical Expertise:Deep diagnostic and technical knowledge of commercial HVAC systems and equipment.
- Software/Technology:Proficiency with field service management platforms (ServiceTitanstrongly preferred) and Microsoft Office/Google Workspace.
- Business Acumen:Demonstrated understanding of service department financials, job costing, gross margins, and operational KPIs.
- Soft Skills:Excellent leadership, communication, decision-making, and conflict-resolution skills.
- Licensing:Valid driver’s license with a clean driving record.
Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO) and paid holidays
- Company vehicle/allowance and phone/laptop
