Field Service Engineer

Job Title: Field Service Engineer

Job Description

The Field Service Engineer travels extensively throughout the Northeast and across the U.S. to install, maintain, troubleshoot, calibrate, and repair XRF and materials testing equipment at customer sites. This highly hands-on role focuses on diagnosing electronic and mechanical issues, performing preventative maintenance, verifying instrument performance, and ensuring systems meet regulatory and ISO manufacturing standards. The position combines on-site and remote technical support with customer training, requires a high degree of independence in diverse customer environments, and involves frequent travel with overnight stays to keep critical quality and manufacturing processes running reliably.

Responsibilities

• Travel to customer sites throughout the Northeast and across the U.S. to install, service, and repair XRF and materials analysis systems and related electronic equipment.
• Diagnose and troubleshoot electronic and mechanical issues on XRF and materials testing instruments to restore optimal performance and reliability.
• Perform preventative maintenance, calibration, and installation verification on equipment to ensure accurate measurements and consistent operation.
• Adhere to ISO manufacturing standards and other applicable regulatory requirements while servicing, installing, and repairing products at customer facilities.
• Provide on-site and remote technical support to customers, resolving complex technical issues and answering questions about equipment operation and performance.
• Train customers on proper use, care, and basic troubleshooting of XRF and materials testing equipment to promote safe and effective operation.
• Document service activities, maintenance work, and technical findings clearly and accurately to support ongoing equipment performance and compliance.
• Work independently in varied customer environments, managing schedules, travel, and service priorities to meet customer needs efficiently.
• Collaborate with internal service and support teams to share technical insights, escalate complex issues, and contribute to continuous improvement of service processes.
• Represent the company professionally at customer sites, building strong relationships and becoming a trusted technical expert for quality and manufacturing operations.

Essential Skills

• Experience in electronics servicing and troubleshooting, including repair, calibration, and maintenance of electronic instruments and systems.
• Hands-on experience installing, servicing, and repairing XRF and materials analysis systems or similar electronic test and measurement equipment.
• Ability to perform electronic repair and troubleshooting in the field, including diagnosing faults, replacing components, and verifying proper operation.
• Knowledge of ISO manufacturing standards and the ability to adhere to regulatory and quality requirements while working at customer facilities.
• Field service experience, including frequent travel, independent work at customer sites, and managing service calls and priorities.
• Strong customer-facing communication skills with the professionalism and confidence to interact directly with technical and non-technical users.
• Ability to provide clear technical support and training to customers on equipment operation, maintenance, and basic troubleshooting.
• Technical Associates or Bachelors degree in a relevant discipline.
• Capacity to work autonomously, solve problems independently, and make sound decisions in dynamic customer environments.

Additional Skills & Qualifications

• Familiarity with non-destructive testing (NDT) and radiation-related manufacturing environments.
• Experience with installation verification, certification, and performance validation of test and measurement equipment.
• Exposure to materials testing, precision measurement, or analytical instrumentation used in aerospace, electronics, medical device, automotive, energy, or advanced manufacturing industries.
• Ability to build strong customer relationships and act as a trusted technical advisor for quality and manufacturing processes.
• Interest in technical growth and developing specialized expertise in XRF systems, troubleshooting, calibration, and customer support.
• Comfort with extensive travel and working in a variety of industrial and laboratory settings.
• Residence within commuting distance of Windsor, CT is preferred to enable occasional on-site presence when needed.

Work Environment

This position is primarily field-based, with approximately 85% travel to customer locations, mostly by car and occasionally by plane to support other territories. When not traveling, the role operates remotely, allowing you to perform planning, documentation, and technical support from your home office. The work takes place in a variety of customer environments, including manufacturing facilities, laboratories, and other industrial settings where XRF and materials testing equipment are used. You will work hands-on with advanced instrumentation and precision measurement technologies, often in radiation and NDT-related manufacturing contexts. While occasional visits to a facility in Windsor, CT may be requested, these on-site requirements are uncommon. The organization offers a strong benefits package, including employer-paid medical premiums, health savings account contributions, retirement plan contributions, company-paid life insurance, and additional paid time off during a year-end holiday shutdown, all within a growth-oriented service team that supports long-term career development.

This is a Permanent position based out of Windsor, CT.

The pay range for this position is $60000.00 - $80000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Health & InsuranceMedical: High-deductible plan, 85% of premiums paid by companyHSA: Company-funded health savings account contributionsDental & Vision: Included coverageLife/AD&D: Company-paid life and accidental death/dismembermentDisability: Long-term disability coverageEAP: Employee Assistance Program Retirement401(k): Retirement plan with 4% company safe harbor contribution (eligibility rules apply)Time Off & LeavePTO: Paid time off scaling with length of serviceHolidays: Paid company holidays + year-end holiday shutdownSick Leave: State/local compliant paid sick time

This is a Permanent position based out of Windsor, CT.

This position is anticipated to close on Oct 26, 2026.

This is a hybrid position in Windsor,CT.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email for other accommodation options.

San Francisco Fair Chance Ordinance:Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector:It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.