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Customer Service Representative

Collabera

Pennington, NJ • $20.00 to $21.00 / hr • 10/14/2026

Call Center , Customer Service , General , Professional

Job Description

Job Description
Note:
  • The position is Onsite (No Remote work).
Position Details:
  • Position: Customer Service Representative
  • Industry: Banking/FinancialServices
  • Job duration: 12 months (Possible Extension/Conversion)
  • Location: Pennington, NJ 08534(Onsite - No Remote work)
  • Training Schedule: Monday - Friday (9 AM - 5:30 PM EST)
  • Post-Training / Work Schedules:
    • M - F (8:25 AM - 4:55 PM EST)
    • M - F (9 AM - 5:30 PM EST)
    • M - F (9:30 AM - 6 PM EST)
    • M - F (10 AM - 6:30 PM EST)
    • M - F (10:30 AM - 7 PM EST)
  • Pay Range: $20-21/hour

Day-to-Day Responsibilities:

  • Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at the point of call.
  • Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients.
  • Manage risk by accurately authenticating clients, fully adhering to policy/procedures, and proactively identifying and escalating potential risk.
  • Navigate through multiple applications and tools to understand policy/procedures, gain clarity on various products/services and research, and resolve issues with client accounts.
  • Display passion and commitment, and deliver an experience that improves our customer's financial lives.
Required Skills:
  • Prior Customer Service / Contact Center / Call Center Experience.
  • MS Office Applications.
  • Strong verbal and written communication skills.
  • Strong attention to detail and accuracy.
  • Good problem-solving and organizational skills.
  • Basic computer skills and ability to navigate multiple systems.
  • Reliable attendance and punctuality.

Benefits:

  • The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.