At Real Property Management Max, a proud member of the Neighborly® family of brands, we specialize in helping residential property owners protect their investments and maximize their returns. With professional expertise, top-tier service, and a commitment to our "Neighborly Done Right Promise®", we manage rental properties efficiently and deliver peace of mind to property owners and tenants alike.
Position Overview
We are seeking an organized, proactive, and detail-oriented Administrative Assistant to support our daily property management operations. As the first point of contact for clients, tenants, and vendors, you will play a crucial role in delivering exceptional customer service, managing front-office operations, assisting with leasing processes, and supporting property managers with administrative workflows. (We're offering full-time and part-time work)
Key Responsibilities
Office Operations & Customer Service
- Serve as the primary contact for incoming calls, emails, and walk-in visitors; respond promptly and professionally.
- Maintain front-office cleanliness, organize physical and digital files, and manage office supplies.
- Process incoming and outgoing mail, package deliveries, and general correspondence.
Tenant & Owner Support
- Assist prospective tenants with rental inquiries, scheduling showings, and submitting lease applications.
- Receive and log maintenance requests, vendor invoices, and tenant service inquiries.
- Issue routine notices to tenants (e.g., lease renewals, entry notices, account reminders) as directed by property managers.
Administrative & Financial Support
- Maintain accurate tenant and property records within our Property Management Software database.
- Assist with basic accounts receivable/payable tasks, including processing rent payments, logging invoices, and preparing deposits.
- Help organize vendor schedules and work order dispatching.
- Support leasing and onboarding processes for new property acquisitions and owner accounts.
Qualifications & Skills
- Experience: Verifiable experience in an administrative, receptionist, or customer service role (property management or real estate experience is a strong plus).
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Technical Proficiency:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with property management software (e.g., AppFolio, Buildium, Yardi) is a major advantage.
- Communication Skills: Excellent written and verbal communication skills with a professional demeanor.
- Organizational Skills: High attention to detail with the ability to prioritize tasks in a fast-paced environment.
- Problem-Solving: Strong customer-service mindset with a calm, resourceful approach to handling client and tenant requests.
What We Offer
- Competitive base salary commensurate with experience.
- Paid time off (PTO) and paid holidays.
- Opportunities for career growth within the nationwide Real Property Management network.
- A supportive, professional workplace culture aligned with the Neighborly Done Right Promise®.
