Archive Production Support Engineer - Hybrid - Alpharetta, GA & Montreal (first preference)
6+ Months
Hybrid - 3 days a week
We are looking for Linux-heavy support engineer (7+ years) with Python/shell scripting, ServiceNow/ITIL, and monitoring tools experience, supporting regulated, mission-critical systems.
Production Support Engineer – Linux/Unix (On-Prem, 24/7 Environment) We’re searching for an experienced Level 3 (L3) production support engineer who can quickly learn system architecture, troubleshoot complex issues, keep the platform stable, and find ways to automate operational work.
Core requirements
Strong Linux/Unix administration and troubleshooting
Python scripting and automation experience
Shell scripting knowledge
Understanding of servers, storage, networking, and infrastructure dependencies
Experience supporting production environments and resolving incidents
Ability to understand system architecture and work independently
Interest in using AI tools to improve automation and operational efficiency
Key flexibility points
Not a developer role: Candidates don’t need to be hands-on software developers. Someone who knows the environment and can use scripting and AI tools to automate processes will add significant value.
Python vs. shell: Python is preferred, but strong shell-based automation will also be considered.
Experience: The spec says 7 years, but that isn’t a hard requirement. Candidates with 5–6 years and the right technical depth are welcome.
Storage: No specific vendor or platform required. Candidates should understand core concepts (SAN, NAS, WORM) and how storage integrates with servers and applications.
Industry: Financial services experience is not required. Background in compliance archiving, records management, WORM storage, or retention schedules is a plus, not a prerequisite. We’re prioritizing strong infrastructure fundamentals, so candidates from other
industries are encouraged.
Responsibilities
Support production systems and resolve incidents
Troubleshoot infrastructure and application issues
Maintain system stability and availability
Participate in on-call rotations
Build scripts and automation to improve efficiency
Identify opportunities to use AI tools to reduce manual effort The on-prem environment has plenty of room to improve processes, so proactive problem-solvers will find opportunities to contribute well beyond day-to-day support.
On-call and weekends
24/7 support is required for this business-critical platform.
The team currently has three dedicated resources and plans to add two more. Once at five, weekend on-call will rotate, roughly one weekend per month per person.
Weekend work is typically incident-driven, not scheduled.
There is no formal comp-time policy. The manager handles it case by case. After a major weekend outage (e.g., 5–10 hours), time off during the week is typically flexible. Minor issues (~30 minutes) generally don’t earn additional time off.
The team is flexible and doesn’t micromanage daily schedules. Team and interview process
The role sits on a small, dedicated support squad within a larger engineering organization (roughly 7–8 people).
The direct manager is based in Montreal.
The manager’s team conducts initial interviews. The hiring manager conducts the final technical interview and assessment. Ideal background: Linux/Unix infrastructure and production support, with knowledge of servers, storage, networking, and automation.
Responsibilities
What You’ll Do
Support and troubleshoot mission-critical applications and infrastructure
Manage change, incident, and problem processes using ticketing systems such as ServiceNow, following ITIL practices
Work in Linux environments, using Python/shell scripting and job scheduling tools such as Autosys
Improve and evolve the archive process, including documentation, best practices, tracking, and scoping
What You’ll Bring
7+ years of experience in Linux environments, especially file systems
Good understanding of networking, storage technologies (WORM), and infrastructure
Strong analytical and application troubleshooting skills
Very good Python and shell scripting and programming skills
Experience with relational databases and SQL (e.g., IBM DB2)
Experience with ServiceNow, Jira, and Confluence
Experience with change, incident, and problem management
Experience with SDLC and code review
Monitoring and troubleshooting experience with tools such as Grafana, Prometheus, Loki, and Splunk
Strong organizational, communication, and interpersonal skills; detail-oriented, with initiative and good judgment
Ability to work independently and handle sensitive, confidential information
Nice to Have
Experience with record archive, document management, or report delivery systems
Exceptional written and verbal communication skills
Solid ITIL knowledge, with experience implementing and following ITIL guidelines
Experience with cloud-based platforms
Experience working with regulatory, compliance, or litigation groups
Vendor management experience, including working with vendor operations teams
