Certified Medical Assistant

Operational Excellence:

• Create a positivework environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection

• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations

• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction

PatientSupport:

• Oversee the daily operations and management of clinical therapiesunder the direction of the Physician

• Greet and room patients, obtain weight and vitals, review any relevant medical information and current medications, administer medications as indicated and ordered

• Review all screeners related to patient’s appointment and alert physician if abnormal or high scores are reported

• Provide clear patient instructions and education regarding treatments

• Ensure all relevant documentation and consents are signed before starting treatment

• Ensure adequate medication dosages and confirm accurate dose before administration of medication

• Before starting treatment ensure correct patient identification is obtained, chairside

• Monitor and assess patients thoroughly throughout their stay

• Maintain all clinical logs to ensure compliance and accuracy

• Ensure clinic prep is complete for the next shift

• Review intakes andcollaboratewith psychiatric clinician,regarding new patientpaperwork

• Establish professional relationships with new and existing patients

• Timely submission of charting and documentation requirements for each patient

• Maintain an orderly configuration for the storage of supplies, includingexpirationdatesand sufficient levels of the required supply

• Monitor and report inventory requirements needed for daily operation

• Maintain and comply with DEA regulations of controlled substances

• Maintain a safe and clean working environment by complying with procedures, rules, and regulations

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patientforms/paperwork (i.e. FLMA)

• Facilitate communication as needed betweenthepatient, medical staff andthe patient’spharmacy, including arranging medication deliveries

• Ensure accuracy of patient pharmacy information in the medical record

• Assist in coordination ofinternal andexternal referrals forspecialty services care

ClinicianSupport

• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.

• Coordinate with clinicians pertaining to any additional patient questions.

Required Skills/Abilities:

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

• Ability to work independently and as a team member.

• Strongcommunication skills, both written and verbal.

• Proficient in using Computer Software Applications (Microsoft Office & EMRs)

• Comfortable handling sensitive and confidential Information (HIPAA)

• Current BLS Certification

• Understanding of documentation standards

Education and Experience:

• Certified Medical Assistant

• High School or equivalent required, associates/bachelor’s degree preferred.

• 1+ years ofexperiencein healthcare operations, customer service, or similar role or setting preferred.

Professionalism and Decision-making Responsibilities: