Job Description
We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for an advertising organization in Fort Mill, South Carolina. This is a Contract position focused on reducing outstanding balances, improving cash flow, and maintaining strong client relationships through timely follow-up and issue resolution. The ideal candidate will bring a disciplined approach to collections, strong analytical skills, and the ability to work across teams to resolve billing and payment obstacles.
Responsibilities:
• Manage a designated portfolio of receivable accounts and work toward achieving monthly cash collection targets.
• Contact customers regarding overdue balances, obtain specific payment commitments, document updates in Oracle, and monitor each commitment through payment completion.
• Review aging reports and prioritized worklists to organize daily outreach efforts based on risk, balance size, and delinquency status.
• Investigate client questions related to outstanding invoices and provide supporting documentation such as statements, billing details, and invoice copies.
• Identify the underlying causes of delayed payment, apply accurate account status tracking, and keep collection notes and reason codes current.
• Partner with billing, cash application, sales, service operations, and leadership teams to resolve disputes, deductions, and payment discrepancies until closure.
• Reconcile remittances, short payments, and account activity by analyzing spreadsheets and account data, including correction of unapplied or misapplied cash.
• Use customer billing and accounts payable portals to submit invoices, confirm receipt, obtain purchase order information, and verify expected payment timing.
• Recognize recurring payment barriers, perform root cause analysis, and suggest process improvements that support faster and more consistent collections.
• Escalate high-risk accounts with documentation-backed recommendations for credit action, service interruption, write-off, or external recovery when appropriate.• Experience in commercial and/or consumer collections, credit and collections, or accounts receivable operations.
• Working knowledge of collection procedures, billing follow-up, and delinquent account resolution.
• Proficiency with Oracle and other accounts receivable systems used to track account activity and payment status.
• Strong spreadsheet and data analysis skills, including the ability to reconcile balances, remittances, and short-paid invoices.
• Ability to communicate professionally with clients and internal stakeholders to resolve payment issues efficiently.
• Experience researching account discrepancies and coordinating solutions across multiple business functions.
• Familiarity with Google Suite or comparable business productivity tools.
• Strong organizational skills with the ability to manage a high-volume portfolio and meet collection goals in a Contract role.
