At-a-Glance
Join our team as a Service Coordinator, where you'll play a crucial role in scheduling, dispatching, and supporting our service operations for an international fire and alarm protection company.
Position Type
Required
- Experience in commercial security, fire/life-safety, low-voltage, or a related security services industry.
- High School Diploma or General Education Degree (GED).
- Minimum 3 years of experience performing administrative duties in a sales or service industry with working knowledge of ERP systems preferred.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Must possess good decision-making skills, be very organized and detail-oriented.
- Must have excellent oral and written communication skills.
- Ability to use discretion, problem-solving skills, and ability to escalate matters when needed.
- Data analysis and interpretation skills.
- Speed and accuracy with attention to detail.
- Dispatching and scheduling experience.
- Supporting security service operations, coordinating field technicians, managing service schedules, communicating with customers, or supporting installation or maintenance activities.
Preferred
- Experience with commercial security systems such as access control, CCTV/video surveillance, fire/life-safety, intrusion detection, or related systems.
- Sales or customer-service experience within the security industry.
Responsibilities
- Schedule appointments and dispatch technicians for service and inspections to maximize tech productivity.
- Create work orders, provide status updates to customers, and follow up with technicians.
- Confirm work order completion by reviewing all notes and following up on pending items.
- Complete contract paperwork and QC paperwork.
- Schedule sub-contractor work.
- Work with technicians to ensure all paperwork is completed properly within the designated time.
- Maintain appointment schedules.
- Order, receive, and issue materials and equipment to technicians.
- Complete daily reports.
- Assist in coordinating activities such as scheduling, customer notification, and equipment procurement.
- Conduct physical inventory.
- Act as a liaison between Sales, Project Managers, and technicians.
- Other duties as assigned.
