About the Role
AllSeason Solar & Roofing is seeking a highly organized, solutions-oriented Solar Service Manager to serve as the primary point of contact for clients regarding solar system maintenance and service needs. This role supports both clients and field teams by ensuring service requests are received, assessed, scheduled, and resolved efficiently.
Success in this position looks like clear client communication, proactive issue management, and reliable coordination of maintenance activitiesso clients stay informed and systems receive timely attention.
Benefits
- Competitive base salary plus BONUS
- Health insurance options.
- Paid time off (PTO), Paid Vacation and Paid Holidays.
Duties & Responsibilities
- Serve as the primary contact for maintenance-related client inquiries and service updates.
- Receive, log, and assess service requests and reported system concerns in a timely manner.
- Communicate clearly and professionally with clients regarding system issues, scheduling timelines, and repair progress.
- Manage client expectations while following company standards, policies, and documentation requirements.
- Coordinate maintenance appointments with internal crews and subcontractors to ensure efficient coverage.
- Optimize scheduling based on urgency, geography, and technician availability to reduce downtime.
- Confirm site access requirements and ensure crews receive all necessary information before dispatch.
- Track each job from scheduling through completion, ensuring timely resolution and accurate updates.
- Review monitoring data and identify potential system issues before dispatch when applicable.
- Collaborate with technical staff to determine appropriate resolutions and next steps for service matters.
- Escalate complex or high-priority issues appropriately and support resolution through follow-through.
- Maintain accurate service records in CRM or internal systems and identify recurring issues for process improvement.
Requirements
- 3+ years of client-facing operations and/or service management experience.
- Strong written and verbal communication skills with the ability to explain technical topics to non-technical clients.
- Proven ability to manage multiple projects, priorities, and deadlines simultaneously.
- Strong organizational skills and attention to detail, with a focus on accuracy and follow-through.
- Comfort interacting with both technical teams and clients in a calm, solution-oriented manner.
- Experience coordinating field technicians, crews, or contractors (preferred).
- Basic understanding of solar monitoring systems (e.g., SolarEdge, Enphase) (preferred).
- Ability to remain composed and responsive in high-pressure, time-sensitive situations.
