Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Memphis, Tennessee. This Long-term Contract position focuses on resolving desktop and system-related issues, supporting Windows-based environments, and ensuring timely response to service requests. The ideal candidate is comfortable troubleshooting common hardware and software problems, managing user access, and delivering reliable support with a strong customer service mindset.
Responsibilities:
• Provide frontline technical support for employees by diagnosing and resolving desktop, software, and access-related issues.
• Manage and update user accounts, permissions, and group access within Active Directory to support daily operations.
• Respond to and track incoming service desk requests, ensuring issues are documented accurately and addressed within expected timelines.
• Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying practical solutions.
• Install, configure, and maintain desktop systems, peripherals, and standard business applications for end users.
• Escalate complex technical problems when needed and collaborate with other IT team members to drive issue resolution.
• Deliver clear communication to users throughout the support process and provide guidance on basic system use and troubleshooting steps.• Hands-on experience providing help desk or desktop support in a structured work environment.
• Working knowledge of Active Directory, including user account administration and access management.
• Familiarity with Microsoft Windows 10 and broader Microsoft Windows operating systems.
• Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.
• Experience handling and documenting service desk tickets in an organized support workflow.
• Strong communication skills with the ability to assist users in a clear and effective manner.
• Ability to manage multiple support requests while maintaining attention to detail and service quality.
