Job Description
We are looking for a detail-oriented Collections specialist to join a growing team in Pennsylvania. This contract opportunity is ideal for someone who brings strong experience in accounts receivable, account reconciliation, and customer payment follow-up. In this role, you will help maintain healthy customer accounts, support timely cash flow, and work closely with internal teams to resolve outstanding balances with accuracy and care.
Responsibilities:
• Contact customers by phone and email to review past-due balances, confirm payment timelines, and identify reasons for delayed remittance.
• Maintain accurate documentation of collection activity, customer account status, and relevant financial updates within company records.
• Process incoming payments and perform account reconciliation to ensure customer balances are current and correctly reflected.
• Partner with sales representatives to discuss account standing, address credit concerns, and develop practical payment approaches for customer accounts.
• Provide regular updates to the Credit Manager regarding delinquent accounts, collection challenges, and matters requiring escalation or support.
• Investigate discrepancies on customer accounts and work across teams to resolve billing or payment issues efficiently.
• Contribute to monthly accounts receivable reviews by preparing account information and highlighting risk areas or aging concerns.
• Interact with customers and colleagues in a detail-oriented, service-focused manner that supports strong business relationships.• 3-5 years of experience in collections, credit, accounts receivable, accounting, or account reconciliation.
• College degree or an equivalent combination of education and relevant experience.
• Working knowledge of Microsoft Office applications, including Excel, Word, and Outlook.
• Experience handling accounts receivable processes, reconciling customer accounts, and collecting payments.
• Strong verbal and written communication skills for effective customer and internal team interactions.
• Ability to organize collection activities, manage follow-up tasks, and maintain accurate records.
• Strong attention to detail and sound judgment when reviewing account issues and payment status.
