Customer Service Representative / Dispatcher – Ready Mix Concrete
Fishers, IN 46037 | Full-Time | On-Site
Enjoy a fast-paced role where strong customer service, accurate order entry, and teamwork keep concrete deliveries moving.
Irving Materials Inc. (IMI) is seeking a Customer Service Representative / Dispatcher to support customers and ready mix plant operations in Fishers, Indiana. You’ll handle customer calls, enter and schedule orders, provide pricing, recommend products, and coordinate with dispatch to help ensure customer commitments are met.
This position is a strong fit for someone who communicates well, stays organized under pressure, and can balance multiple customer needs without losing attention to detail. Ready mix or concrete experience may be helpful, but the core requirements are strong customer service, problem-solving, accurate data entry, and the ability to learn new systems quickly.
Why You’ll Want This Job
- Customer-facing responsibility: Build relationships with customers and provide responsive, professional service.
- Variety throughout the day: Balance calls, order entry, scheduling, pricing, and customer requests.
- Team collaboration: Work closely with dispatch and other team members to meet customer commitments.
- Product knowledge: Learn about ready mix concrete products and recommend options for specific applications.
- A role that matters: Accurate orders and timely communication help keep plant operations and customer deliveries on track.
What You’ll Do
- Manage a high volume of inbound and outbound customer calls.
- Identify customer needs, ask clarifying questions, and provide helpful, professional service.
- Receive customer orders and schedule them appropriately.
- Provide pricing for cash-on-delivery (COD) customers.
- Enter customer orders accurately into the Command Data system.
- Recommend appropriate products for specific customer applications.
- Identify opportunities to offer value-added products when applicable.
- Build and maintain productive relationships with internal and external customers.
- Communicate order changes promptly and accurately in Command, and notify dispatch of updates.
- Monitor order accuracy and correct errors in a timely manner.
- Coordinate closely with dispatch and team members to help meet customer commitments.
- Follow company safety policies and assist with health and safety incident response as needed.
- Perform other duties as assigned.
What We’re Looking For
- Strong telephone communication and active listening skills.
- Customer service skills and a professional, composed approach to challenging conversations.
- Problem-solving and analytical abilities.
- Strong attention to detail and accurate data-entry skills.
- Ability to multitask, prioritize, and manage time effectively.
- A collaborative, team-oriented work style.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Knowledge of local market geography.
- Ability and willingness to learn business-specific computer programs and processes.
