Inbound Call Center Representative

Job Title: Inbound Call Center Representative
Location: Indianapolis, Indiana 46204
Work Arrangement: Onsite
Employment Type: Contract
Expected Start Date: November 2, 2026
Work Schedule: MondayFriday, 8:00 AM4:30 PM, with a 30-minute lunch
Hours: 40 hours per week
Pay Rate: $14.17 per hour
Submission Deadline: October 19, 2026

We are seeking a reliable and customer-focused Inbound Call Center Representative to handle incoming helpline calls and provide administrative support. The role involves answering telephone inquiries, documenting caller information, assisting with referrals, performing data entry, and supporting daily office operations.

The selected candidate must complete a mandatory five-day training program related to health insurance information for individuals with Medicare. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to handle customer inquiries professionally while maintaining accurate records.

• Answer inbound helpline calls promptly and professionally.

• Record caller details and inquiries accurately in the required forms and systems.

• Transfer calls to available counselors and provide assistance when counselors are unavailable.

• Respond to inquiries regarding service availability and informational materials.

• Perform daily data entry and maintain accurate client contact records.

• Prepare information packets, mailing labels, correspondence, and photocopies.

• Monitor office supplies and notify the appropriate supervisor when replenishment is needed.

• Receive, organize, and store deliveries appropriately.

• Maintain a neat, organized, and professional work area.

• Review voicemail messages for information requests at least twice daily.

• Forward callback requests to the appropriate team members.

• Assemble training and presentation materials as needed.

• Assist with special mailings, emails, recorded messages, list updates, and other clerical duties.

• High school diploma or GED.

• At least two years of communication experience.

• At least two years of data entry experience.

• Strong verbal communication and telephone etiquette.

• Excellent attention to detail and recordkeeping skills.

• Ability to follow established policies, procedures, and instructions.

• Strong organizational and time-management skills.

• Ability to work onsite in Indianapolis and arrive by 8:00 AM.

• Previous call center or customer service experience.

• Experience answering inbound calls and documenting customer interactions.

• Experience with administrative support, mailings, inventory, and office organization.

• Ability to learn health insurance and Medicare-related information.

Candidates must successfully complete a five-day training program covering health insurance information for individuals with Medicare and follow established guidelines when assisting callers.

• Full-time, onsite work in Indianapolis, Indiana.

• MondayFriday, 8:00 AM4:30 PM, with a 30-minute lunch.

• Successful completion of background screening and a clear BMV check.

• Extended absences exceeding two weeks require advance approval.

• Selection may be based on resume review without an interview.

The ideal candidate is dependable, organized, and comfortable working in a call center environment. They should communicate clearly, handle incoming inquiries professionally, maintain accurate records, and provide reliable administrative support to the team.