Job Description
We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a Contract position based in Fort Mill, South Carolina. This role focuses on managing outstanding balances, strengthening payment follow-up efforts, and partnering with internal teams and customers to resolve issues that delay payment. The ideal candidate brings strong collection experience, sound judgment, and the ability to work with data, billing records, and customer communications in a fast-paced advertising environment.
Responsibilities:
• Manage a designated portfolio of receivables and work toward meeting established monthly cash collection targets.
• Proactively contact customers regarding overdue balances, obtain firm payment commitments with specific dates and amounts, and document all updates accurately in Oracle.
• Review aging reports and weekly account lists to prioritize collection efforts by risk, balance size, and delinquency status, then execute a focused daily outreach plan.
• Investigate customer questions related to outstanding invoices by providing statements, billing details, and supporting documentation as needed.
• Identify the reason behind delayed payments, apply the appropriate classification, and update account records so collection activity reflects current account conditions.
• Partner with account leaders and credit management on high-visibility accounts to align communication plans and improve recovery outcomes.
• Drive resolution of disputes, deductions, short payments, and billing issues by coordinating with billing, sales, service operations, and cash application teams until the item is cleared or formally closed.
• Analyze spreadsheets, remittance details, and payment records to reconcile balances, locate unapplied or misapplied cash, and help ensure corrections are completed promptly.
• Use customer billing and accounts payable portals to submit invoices, confirm receipt, obtain purchase order details, and verify expected payment timing.
• Monitor recurring payment barriers, recommend process improvements, and escalate accounts for credit hold, service interruption, write-off, or external recovery when appropriate and supported by documentation.• Experience in commercial and/or consumer collections with a solid understanding of accounts receivable processes.
• Working knowledge of collection procedures, billing follow-up, and methods for reducing past-due balances.
• Proficiency with Oracle or similar accounts receivable systems for documenting activity and reviewing account aging.
• Ability to analyze financial data, reconcile account discrepancies, and work effectively with spreadsheets and reporting tools.
• Strong written and verbal communication skills for handling customer interactions and coordinating with internal stakeholders.
• Familiarity with Google Suite and other business applications used for reporting, communication, and documentation.
• Strong organizational skills with the ability to manage multiple accounts, prioritize follow-up actions, and meet deadlines.
