MANAGING ASSOCIATE

Club Pilates is the largest Pilates brand and studio network in the world, with a mission to make Reformer-based Pilates accessible, affordable, and welcoming to everyoneregardless of age, fitness level, or experience.Founded in 2007 and rapidly growing to deliver consistent, high-quality Reformer Pilates experiences in an uplifting, community-centered setting.
Today, the brand boasts:
1,200+ operational studios globally and 1,800+ licenses sold across multiple continents.
A presence in hundreds of markets nationwide, with locations across the United States and Canada and expanding internationally.
A large network of thousands of trained instructors, each delivering world-class Pilates instruction.
Club Pilates offers a wide range of highly structured group and private classes. These include nine signature class formats that span introductory levels through advanced trainingtargeting strength, flexibility, balance, cardio, and mind-body connection.
Classes are intentionally designed to be inclusive and scalable, so that anyone from Pilates beginners and adolescents to advanced practitioners and seniors can participate and progress safely.
In addition to its studio classes, Club Pilates was one of the first studios to create a comprehensive Teacher Training Program. This program thoroughly trains instructors on Reformer, Mat, Cadillac, Chair, Springboard, Barre, and supplemental fitness tools, providing advanced pedagogy and ensuring teaching quality and safety.
Backed by Xponential Fitness, Inc.one of the largest global franchisors of boutique fitness brandsClub Pilates continues to expand its footprint and influence, bringing accessible Pilates to millions of people while maintaining a consistent and signature workout experience.

Position Type: FT, Salary

Role Summary
The Managing Associate is the operations and sales supervisor, responsible for ensuring consistent daily execution, overseeing frontline performance, coordinating event and marketing execution, and managing retail operations. This role supports strategic work by the AM and GM while driving real-time results.
Responsibilities
Sales & Operations

• Supervise Sales Associates and Senior Sales Leads.
• Manage shift coverage, scheduling inputs, and daily studio flow.
• Lead membership conversion during Intro Classes.
• Track KPIs (leads, conversions, attendance, retail).

Social Media & Marketing

• Manage and maintain the editorial calendar.
• Draft captions and coordinate content for approval.
• Track post and campaign performance and report weekly to AM/GM.
• Conduct social listening and maintain brand tone consistency.
• Communicate with influencers identified or approved by leadership.
• Report weekly metrics and sentiment insights.

Events

• Plan and lead internal events, workshops, and member experiences.
• Coordinate external partnerships and community engagements.
• Ensure event operational readiness and execution.

Retail / Merch

• Oversee day-to-day retail inventory accuracy and merchandising standards.
• Execute planograms and seasonal refreshes.
• Lead monthly inventory counts and reconcile discrepancies.
• Provide data-driven reorder recommendations to the Assistant Manager.
• Support retail KPI training for staff.

Operations & Culture

• Train and develop frontline staff.
• Maintain franchise standards for atmosphere, cleanliness, and culture.
• Serve as Tier 2.5–3 escalation.
• Participate in weekly leadership meetings.

Requirements
3–5 years sales/service • Supervisory experience preferred • Strong operational skills • Tech-savvy • Excellent communication.

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