Automation Displays, Inc. is growing and looking to hire dynamic team members!
Position Summary:
The Customer Account Manageris responsible for managing day-to-day customer relationships and supporting the growth, retention, and satisfaction of assigned customer accounts. This position serves as a primary point of contact for customers and ensures exceptional service throughout the customer lifecycle.
The role partners closely with Strategic Accounts, Engineering, Operations, Quality, and Finance to ensure customer expectations are met while identifying opportunities to expand existing business relationships. It also plays a critical role in maintaining strong customer partnerships, supporting revenue growth, and ensuring a positive customer experience.
Essential Duties and Responsibilities
- Serve as the primary day-to-day contact for assigned customer accounts.
- Develop and maintain strong relationships with customer contacts at multiple organizational levels.
- Ensure timely and accurate communication with customers regarding project status, schedules, and deliverables.
- Support the execution of strategic account plans developed for assigned customers.
- Identify opportunities for account growth, repeat business, and expanded customer partnerships.
- Coordinate customer requests and requirements with internal departments.
- Collaborate with Engineering, Operations, Quality, and Supply Chain to ensure customer commitments are achieved.
- Manage customer inquiries, requests, and issues in a timely and professional manner.
- Support customer issue resolution and corrective action activities.
- Participate in customer meetings, business reviews, and project discussions.
- Prepare and maintain customer documentation, reports, and account records.
- Track customer opportunities, communications, and activities within the CRM system.
- Support proposal follow-up and customer communication throughout the sales process.
- Monitor customer satisfaction and proactively identify opportunities for improvement.
- Assist with forecasting activities and account planning initiatives.
- Maintain a thorough understanding of customer business objectives, products, and future opportunities.
- Serve as an internal advocate for customer needs and priorities.
- Support continuous improvement initiatives focused on enhancing the customer experience.
Qualifications
- Associate's or Bachelor's degree in Business Administration, Sales, Marketing, Engineering, or related field preferred.
- Minimum of 5+ years of experience in account management in a technical/manufacturing environment and consultative sales.
- Experience supporting manufacturing, engineering, automation, industrial, or technology organizations preferred.
- Experience working with strategic customer accounts strongly preferred.
- Experience utilizing CRM systems and customer relationship management processes.
- Demonstrated ability to effectively manage multiple priorities in a fast-paced environment.
About The Team:
We have Musicians, Movie Buffs, Sports Players, Runners, Video Game Heroes, Road Bikers, Mountain Bikers, Skiers / Boarders, and every other variety of people. We have Family people, Single people, and Happy people. You will find a friend here and we hope you bring along a friend too!
Benefits:
- Profit sharing gift /401(k)
- Medical/Dental/Vision/Life insurance
- Paid time off - 3 weeks start accruing day one
- Free coffee and Filtered Water
- Annual Awards and Celebrations
- Clean and Quiet Environment! And More!
Beyond the exciting work, you'll find a welcoming culture built on teamwork, continuous learning, and a shared appreciation for tasty treats! Take the first step and apply today!
