Digital Project Manager - Customer Service

Company: Native Rank
Location: Denver, CO, In-Office
Job Type: Full-Time
Schedule: Monday-Thursday, 7:00 AM-5:00 PM; Friday, 7:00 AM-11:00 AM

Our Company

Native Rank is a Denver-based digital marketing and SEO agency focused on helping small and medium-sized businesses make an impact in their industries.

We started by specializing in the home services industry and have since expanded to serve a wide range of clients across the country, including healthcare providers, law firms, environmental reclamation companies, and more.

Our approach to digital marketing is built around creating a consistent, effective online presence for each client. We bring together SEO, content, website development, and other digital strategies to help businesses grow.

Native Rank is a great place for motivated people who enjoy learning, solving problems, and developing a broad range of marketing and client-management skills.

Position Overview

Native Rank is seeking a highly organized, client-focused Account Manager to support our growing customer base.

In this role, you will serve as the primary relationship manager and advocate for a portfolio of clients. You will help clients understand their digital marketing strategy, communicate priorities to our internal teams, and ensure projects continue moving forward.

You will lead client conversations, coordinate closely with our SEO, Content, Development, and other internal teams, and help translate complex marketing topics into clear, actionable information.

You do not need to be the subject matter expert in every area of digital marketing. However, you should be curious, comfortable learning technical concepts, and confident working alongside specialists to provide clients with thoughtful guidance.

We are looking for someone who takes ownership, communicates clearly, stays organized, and is comfortable solving problems rather than simply passing information from one team to another.

Key Responsibilities

Client Strategy & Communication

• Serve as the primary point of contact for a portfolio of clients, managing day-to-day communication with professionalism, responsiveness, and sound judgment.
• Lead client calls and updates, helping clients understand strategy, progress, priorities, and next steps across SEO, Content, Website Development, and other digital marketing initiatives.
• Partner closely with internal subject matter experts to ensure recommendations and strategies are communicated clearly and confidently to clients.
• Translate complex digital marketing topics into direct, approachable language while effectively managing expectations and building trust.
• Develop a strong understanding of each client's business, goals, priorities, and challenges so you can advocate for them internally.

Client Advocacy, Coordination & Follow-Through

• Serve as a key client advocate, reviewing project updates and deliverables through the lens of the client's goals, expectations, and overall strategy.
• Partner with our QA and production teams to identify questions, inconsistencies, or client-specific considerations before work is delivered.
• Coordinate client requests with internal teams and ensure priorities, expectations, and next steps are clearly understood.
• Meticulously track client requests, open items, and project milestones to ensure nothing slips through the cracks.
• Provide proactive updates to clients rather than waiting for them to ask about project status.
• Identify potential issues early and work with the appropriate internal teams to develop solutions.

What You Bring

A Strong Communicator

You are a skilled writer and speaker who can be both consultative and directive when necessary. You are comfortable leading conversations, explaining ideas clearly, and navigating difficult or nuanced client situations professionally.

A Critical Thinker & Problem Solver

You can take in information from clients and internal teams, identify the real issue, and determine the appropriate next steps. You are comfortable working through ambiguity and turning ideas or concerns into actionable plans.

Exceptional Organization

You have strong attention to detail and can manage multiple clients, conversations, requests, and deadlines at the same time without losing track of important details.

Ownership & Follow-Through

You take responsibility for outcomes and make sure commitments are followed through. When something is unclear or off track, you take initiative to find the answer and move it forward.

A Self-Driven Learner

You are curious and eager to learn. You do not need to know every aspect of digital marketing on day one, but you should be comfortable learning new concepts and developing a working understanding of the services we provide.

Additional Requirements

• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Comfort working with multiple clients and priorities simultaneously.
• Proficiency with Microsoft Office Suite.
• Ability to work in our Denver office during scheduled hours.

Preferred Experience

• 1+ years of experience in digital marketing, account management, client success, project coordination, or a related role.
• Agency experience managing or supporting multiple client accounts is a plus.
• Familiarity with SEO, paid search, website development, content marketing, or other digital marketing channels is helpful, but deep subject matter expertise is not required.

Benefits

• Eligibility for benefits after 90 days, including Health, Dental, Vision, Flexible Spending Account, and Life Insurance.
• Paid Time Off (PTO).

Our Unique Perspective:

Native Rank is a premier provider of digital marketing and advertising solutions with measurable results for local, national, enterprise, multi-locations, e-commerce, non-profits, agencies, marketing groups, and co-ops programs. We understand that SEO, SEM, PPC and all the other abbreviations combined do not answer the fundamental online problem facing companies today: how to affordably harness the power of the internet to engage actual customers! At Native Rank we know that to grow your business you must have a winning formula for success. Success for us is not inflated traffic flow or smoke and mirrors. Our mission is to be the premier digital marketing solution and search solution for our customers, and to pick the correct combination of solutions that deliver actual customers to our clients. We focus on relevancy and qualified traffic, not just keywords or positions. Native Rank’s solution implementation is one-of-a-kind, where we focus on the overall digital landscape and exposure of our client’s business. We customize our solutions for our clients so they can run their business and leave the digital marketing to us.
Our Story

Native Rank started in early 2010 to solve the problem of businesses getting taking advantage of through bad data and poor results. Native Rank set out to fix these issues through analysis, strategy, optimization, data, reporting, transparency and education. Whether it comes to search engine optimization, paid advertising, website development, or reporting, we work with our clients to create their digital story, in order to increase their overall online visibility and digital exposure through measurable results. Native Rank believes that nothing is impossible and there is always a formula for success. Our team members are very competitive and they all want to see each of our clients surpass their competition.
Our Clients

Native Rank clients include small businesses, national companies, international companies, enterprise clients, franchises, multi-location, e-commerce, agencies, marketing groups, co-op programs, and non-profits. Our team prides itself in being able to work in any vertical to create success. At Native Rank we believe in educating our clients on their data, competitors, and measured results. With our real-time intelligence dashboard focused on transparency, visibility, conversions, and ROI, our clients are able to see and measure results that affect their businesses on a daily basis.