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Department: Maintenance
FLSA Status: Non-Exempt
Work Schedule: 8AM-5PM Alternating On-Call Weekend
Job Status: Full Time
Reports To: Community Manager
Amount of Travel Required: 0%
Positions Supervised: Service Technician
POSITION SUMMARY
The Service Manager manages all service requests, preventative maintenance and amenity area maintenance for the property. The Service Manager partners with the Community Manager regarding oversight of all maintenance related activities/initiatives and in achieving all property goals. The Service Manager is responsible to oversee a safe, secure and comfortable living environment for residents, visitors, and staff.
UNIVERSAL COMPETENCIES
SERVICE
Initiative: Maintains a proactive and positive mindset; is goal oriented and knows how to get results.
Customer and Quality Focus: Consistently working for his/her customers and the company; cares about the quality of work and service provided.
Service Safety: Conducts day to day activities in such a way that safety for self and others is valued and observed; provides safe atmosphere for customers and business partners.
INTEGRITY
Professionalism:Demonstrates ethical behavior and honesty at all times.
Level of Dependability: Maintains punctuality and acceptable attendance record; accepts responsibility for his/her own actions; willingness to adapt to changes in the organization.
Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and abides by them.