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The Assistant General Manager of Operations is a key member of the Virginia Beach Field House leadership team and serves as a strategic leader who drives business development, facility operations, and guest services leadership, with responsibility for ensuring the Field House provides an exceptional experience for guests, clients, athletes, teams, and community partners.
Eastern Sports Management focuses on 4 “P’s”: People, Programs, Property, and Performance. The AGM/Operations will play an active role in developing each of those key indicators to drive sustainable success. Focus will be on driving tournament, event, and rental revenue streams. This position also oversees day-to-day facility operations, maintenance, cleanliness, safety, and guest services to ensure the Field House consistently operates at an elite standard.
The successful candidate will be a hands-on leader who can move comfortably between business development, operational problem-solving, staff leadership, and customer experiences. This position requires strong communication, organization, accountability, and the ability to build relationships while maintaining elite operational standards.
Compensation: $60,000 - $70,000 AnnuallyEssential Duties & ResponsibilitiesBusiness Development & Revenue GrowthAssist the General Manager in developing and implementing strategies to increase facility revenue, utilization, and profitability.
Create systems and structures that drive the development of current and new business.
Identify, pursue, and develop new business opportunities including tournaments, leagues, practices, rentals, camps, corporate events, community events, and other sports and entertainment opportunities.
Develop and maintain relationships with sports organizations, clubs, schools, businesses, community organizations, event organizers, and other potential facility users.
Conduct outreach and follow-up with prospective clients and organizations.
Assist with facility sales efforts, proposals, tours, presentations, and client meetings.
Identify opportunities to increase utilization of underused spaces, courts, fields, meeting areas, and other facility assets.
Support the development and execution of sales and marketing initiatives designed to increase participation and facility traffic.
Maintain strong relationships with existing clients and identify opportunities for repeat business and expanded services.
Monitor business development activity and provide regular updates to the General Manager.
Assist with revenue forecasting, budgeting, and achievement of facility financial goals.
Develop reporting systems to communicate progress toward outcomes.
Provide leadership and oversight of the day-to-day operation of the Virginia Beach Field House.
Ensure the facility is clean, safe, operational, properly maintained, and prepared for daily activities and events.
Oversee facility maintenance, housekeeping, equipment, building systems, and general facility appearance.
Coordinate with maintenance and operations staff to address facility issues promptly and effectively.
Establish and maintain operational standards and procedures.
Conduct regular facility inspections and identify areas requiring attention, repair, or improvement.
Ensure courts, fields, common areas, restrooms, entrances, and guest areas are properly prepared for scheduled activities and events.
Assist with facility scheduling and operational planning to ensure adequate staffing, equipment, and resources are available.
Coordinate with vendors, contractors, and service providers as needed.
Assist with emergency response procedures, incident reporting, and facility safety protocols.
Ensure compliance with company policies, facility procedures, health and safety standards, and applicable regulations.
Develop processes that communicate the status of facility maintenance and cleanliness.
Provide leadership and oversight to the Guest Services team.
Establish and maintain elite standards for customer service and guest interaction.
Ensure guests receive a welcoming, professional, and positive experience from arrival through departure.