Finishing Production Supervisor

Finishing & Fulfillment Supervisor

Reports To: Production Manager

Description of Company:

SuperGraphics is a large format printer specializing in experiential graphics for environments, retail, event, and fleet. We manage complex projects sustainably and believe in closed-loop recycling and clean second use. Our team is a trusted partner to many iconic brands who rely on our ability to execute local and nationwide programs from concept to completion with superior results.

We are a growing company with unique opportunities to challenge yourself and gain experience in an exciting industry.

About the Position:

The Finishing & Fulfillment Supervisor works in concert with the Production Manager and Planning Scheduler to manage Finishing and Fulfillment tasks and people for all projects, ensuring on-time, quality-ready delivery for clients. Finishing covers all hands-on production work performed after printing, including handwork, mounting, weeding, trimming, and laminating. Fulfillment covers everything required to get a finished project out the door, including quality control (QC) inspection, kitting, and packaging.

This role owns final quality inspection before shipment and balances hands-on work with planning and coaching roughly one-third working, one-third planning, and one-third coaching to keep the finishing team running smoothly and shipment ready.

Essential Duties and Responsibilities:

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Perform and manage jobs according to their ship dates and finishing requirements.
• Oversee Finishing operations handwork, mounting, weeding, trimming, and laminating ensuring output meets specification.
• Oversee Fulfillment operations quality control (QC) inspection, kitting, and packaging ensuring accurate, shipment-ready output.
• Use Pace and Printflow software to manage jobs through finishing, kitting, and packaging.
• Assign daily work and balance labor across the finishing team.
• Own final quality inspection, ensuring all projects meet SuperGraphics quality standards before shipment.
• Oversee and assist as needed to maintain finishing production efficiency.
• Balance time across working, planning, and coaching to keep the team productive and developing.
• Train and coach employees on process, safety, and quality standards.
• Serve as the primary point of contact with the Production Manager for delays or issues affecting finishing.
• Monitor quality of projects as finishing, kitting, and packaging is performed.
• Ensure staff have the proper tools in place and in good working order, and maintain a safe, organized work area.
• Communicate workstation capacities and situations that may cause delays to the Production Manager.
• Manage special or complex projects requiring custom kitting, packaging, or distribution handling.
• Identify opportunities to reduce rework and improve workflow.
• Ensure shipment readiness, including accurate kitting, packaging, and labeling for each project.
• Supervise production personnel as necessary and serve as back up to all finishing tasks.

Decision Authority:

The Finishing & Fulfillment Supervisor independently manages daily department operations, escalating issues that impact customer commitments or production schedules.

Measures of Success:

• Final quality
• On-time completion
• Department productivity
• Rework reduction
• Safety
• Employee development

Supervisory Responsibilities:

This position directly supervises 6–8 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.