Reports To: General Manager
Edit Holdings, LLC dba Tide Cleaners, is seeking an enthusiastic and dedicated Counter Manager to join our team! We’re looking for a leader who enjoys working with people, fostering teamwork, and representing the Tide Cleaners brand with the highest standards of excellence.
Key Responsibilities
- Live Our Core Values: Uphold and demonstrate company values Guest Service, Excellence, Commitment, Integrity, and Top Quality.
- Customer Experience: Deliver exceptional in-store experience for dry cleaning and laundry pick-up/drop-off customers.
- Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
- Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
- Transaction Management: Accurately calculate prices and handle cash/credit transactions.
- Store Operations: Oversee daily store production, ensuring quality standards are met and maintained.
- Team Leadership: Train employees, create staffing schedules, and guide the team in day-to-day operations.
- Store Management: Open/close the store, meet daily goals, and maintain a clean, organized counter area.
- Adaptability: Thrive in a fast-paced environment with attention to detail, while standing for extended periods.
- Other Duties: Take on additional responsibilities as assigned.
Qualifications
- Proficiency with basic math skills.
- Self-motivated with high energy and a positive attitude.
- Strong leadership and team management abilities.
- Commitment to ongoing training and personal development.
