Call Center Supervisor

OneBlood is looking for a motivating leader in the Orlano area as a Call Center Supervisor. The Call Center Supervisor works closely with the Telerecruitment Manager in devising and employing plans for achieving the department’s pre-set monthly goals leading a team of part and full time associates. The Call Center Supervisor will manage the daily operations of the call center and have strong customer service skills, organizational skills, leadership, ability to track/monitor performance throughout the month while leading a team that works six days a week.

Responsibilities

• Responsible for the recruitment of blood donors via telephone in order to achieve pre-set monthly branch production goals.
• Performs and manages tasks related to office operations and recruitment activities.
• Oversees and tracks progress on special projects.
• Visits donor center (branch) locations and offsite drives / events as necessary.

EDUCATION AND/OR EXPERIENCE:

Associate’s degree or equivalent from a two-year college or technical school and one year related supervisory experience and/or training; or equivalent combination of education, training and/or experience.

KNOWLEDGE, ABILITIES AND SKILLS:

• Knowledge of the organization’s Telerecruitment programs, including whole blood, apheresis, HLA and rare donor recruitment, as well as all aspects related to scheduling of donors
• Ability to organize work for timely completion
• Ability to delegate, manage and supervise effectively
• Ability to work with minimal supervision
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to communicate effectively orally and in writing
• Ability to follow complex oral and written instructions
• Ability to speak, write, read, and understand standard English
• Skill in operating office equipment
• Ability to commute with personal transportation
• Basic computer skills including knowledge of Microsoft Office applications

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve some manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.

OneBlood is a not-for-profit 501(c)(3) community asset responsible for providing safe, available and affordable blood to more than 200 hospital partners and their patients. The service area of OneBlood includes Florida, Southern Georgia, North Carolina and South Carolina.

The OneBlood name is a constant reminder of the collective power we share to save another person’s life.