Customer Service Representatives

Qualifications

• Education or experience equivalent to a high school diploma is required.
• At least three years related medical customer service experience or similar is required.
• Must be 18 years of age or older.

Responsibilities

•Responds to telephone, fax and e-mail inquiries and orders from referral sources and homecare patients.

•Documents referral request for coordination of care.

•Provides information on equipment supplies and services.

•May assist walk-in patients with the selection of equipment, supplies and services.

•Demonstrates professional etiquette and courtesy when interfacing with customers.

•Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.

•Assesses patient needs and promotes company products and services.

•Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".

•Performs other related duties as directed by supervisor/lead

Keep up to date with training and terminology

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Regularly required to use hands to write, use computer, use a hand held device, telephone and use a document imaging system and manipulate documents.
• Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
• Employee continually engages in activities that require talking and hearing.