Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical assistance for end users in Tucson, Arizona. This role focuses on resolving day-to-day hardware, software, and operating system issues while delivering responsive support through service desk requests. The ideal candidate is comfortable working in Microsoft Windows environments, maintaining user access, and troubleshooting technical problems with a customer-focused approach.
Responsibilities:
• Respond to incoming support requests and manage service desk tickets through resolution within established timelines.
• Diagnose and resolve desktop, laptop, and peripheral issues affecting end-user productivity.
• Support Microsoft Windows 10 environments by identifying system problems and applying practical fixes.
• Administer basic user account tasks in Active Directory, including access updates and password assistance.
• Provide step-by-step technical guidance to employees experiencing software or workstation issues.
• Escalate complex incidents when necessary and document troubleshooting steps, outcomes, and follow-up actions.
• Assist with setup, configuration, and maintenance of computers and related equipment across the Tucson, Arizona location.• Experience providing help desk or desktop support in a detail-oriented environment.
• Working knowledge of Active Directory for routine account and access support.
• Hands-on experience supporting Microsoft Windows and Windows 10 systems.
• Ability to perform basic troubleshooting for hardware, software, and connectivity issues.
• Familiarity with service desk ticketing processes and accurate issue documentation.
• Strong communication skills with the ability to support users clearly and effectively.
• Ability to prioritize multiple support requests and manage time effectively.
