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MACON COMMUNITY HOSPITAL
Position Description
Department Name:
Information Services
Employee Name:
J ob Title: IT Helpdesk Analyst
Effective Date:
Reports to (Title):
Director of IS/Safety
Supervises:
(Positions)
None.
I have reviewed these job requirements and verify that I can perform all essential functions of this position. I understand that information regarding patients at this facility is confidential and is not to be disclosed without written authorization of the patient or authorized representative. I will discuss patient’s information only in the course of my duties and never in open areas such as hallways, snack bar, etc., where it might be overheard by visitors or other patients, or outside of the hospital while off duty. I also understand that information in some patient’s records may be governed by federal regulation and that disclosure of such information is punishable by fine or imprisonment, even after I leave the employment of the facility. I certify that I have completed HIPAA training and will honor all policies and procedures. I understand that violations of these policies and procedures may result in sanctions. I agree to abide by all local, state and federal laws.
Employee Signature Date:
I. Position Summary
This position is responsible for providing initial first-line support for incoming technical issues submitted by employees, contractors, healthcare providers, and other 3rd parties to support facility operations. The position will primarily document and troubleshoot incoming calls, emails, and tickets in office. The employee will be expected to troubleshoot typical computer systems and peripherals in addition to IoT and IoMT devices as needed. The position is expected to work within industry standard operating systems and productivity applications. Likewise, the position will work within medical software applications such as EHR, PACS, RIS, LIS, and other solutions. The position is required to participate in an on-call schedule to meet the needs of the organization outside of normal department operating hours. Position will perform other related duties and responsibilities as assigned to support organizational needs and maintain effective technology operations. This position complies with the hospital’s policy to provide services in compliance with all state and federal laws governing its operations and consistent with the highest standards of business and professional ethics.
II. Position Requirements:
III. Degree of Supervision Required: Personnel should be able to perform job functions with very little supervision required.
IV. Ages of Patients Served:
This position requires competence in assessment, treatment, and/or care for the age groups indicated. The staff member must be able to demonstrate the knowledge and skills necessary to provide care, based on physical, educational, safety, and related criteria, appropriate to the age of the patients served in his/her assigned service area. The skills and knowledge needed to provide such care may be gained through education, training, or experience.
Birth - 1 Year
Infant
2-12 Years
Pediatric
13-18 Years
Adolescent
19-69 Years
Adult
70>
Geriatric
N/A
No responsibility to treat or care for patients
X
V. Working Conditions:
Hospital rooms, common areas, clinical departments and hospital grounds. Potential hazards include:
Exposure to
None
Some
Frequent
Very Frequent
Exposure to
None
Some
Frequent
Very Frequent
• toxic/caustic
chemicals
X
• blood or body
fluids
X
• extreme
conditions,
hot or cold
X
• communicable
diseases
X