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Customer Service/Order Entry Representative

Kelly Services

Covina, CA 91724 • 10/15/2026

Customer Service , Professional

Job Description

Job Description

Enjoy helping people, keeping details organized, and making sure work gets done accurately? Join our team as a provider of legal document and litigation support services for workers’ compensation and legal claims. In this role, you’ll communicate with clients and records custodians, manage orders, and help deliver high-quality service from request to completion.

This position is a great fit for an upbeat, dependable professional who learns quickly, adapts to changing priorities, and is comfortable using modern office technology.


Job Details
Pay: $21.00 per hour
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.



Position Summary
We are seeking an energetic, positive, and professional office representative with strong communication skills. The ideal candidate is adaptable, enthusiastic, comfortable using modern office technology, quick to learn, and able to manage multiple tasks in a fast-paced environment.

The Customer Service/Order Entry Representative helps ensure clients receive excellent service and high-quality products while building and maintaining strong professional relationships.

Key Responsibilities
  • Process orders and manage customer accounts.
  • Provide customer support and communicate with clients and records custodians.
  • Develop product knowledge to respond to questions and support client needs.
  • Answer inbound calls and make outbound calls.
  • Verify data and maintain accurate records.
  • Follow up with clients, custodians, and team members.
  • Route work and complete research assignments.
  • Create, save, and mail letters.
  • Prepare and handle reports.
  • Update orders with clear, detailed notes.
  • Collaborate with the team and manage projects and tasks through completion.
  • Perform work carefully and accurately while meeting deadlines.

Required Qualifications
  • Required: Previous experience in at least one of these settings: a law firm, an audit company, third-party claims adjusting, or third-party risk management.
  • Effective written and verbal communication skills.
  • Professional phone etiquette.
  • Strong attention to detail.
  • Self-motivated, dependable, and organized.
  • Ability to adapt, learn quickly, and multitask in a fast-paced environment.
  • Comfort using modern office technology.
  • Typing speed and accuracy of at least 35 words per minute.



As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.