CUSTOMER SERVICE REPRESENTATIVE
The Customer Service Representative in our Washington, PA office is responsible for providing customer service for internal/external customers and vendors. This position will collaborate with all departments to meet overall objectives and stay up to date on all company products and/or services to provide excellent customer care. This role is in-office 5 days a week.
- Answering phone calls and emails from customers to answer questions, process orders, and update all information
- Process orders with accuracy; verify information such as delivery address, contact information, products, pricing, payment type, and obtain purchase orders
- Create new accounts and delivery sites as needed for all business segments
- Prepare and maintain required reports, spreadsheets and documents as needed
- Review/prepare cash, check, and card payments received in driver’s work, in office, or via phone
- Maintain house accounts: facilitate interaction, assist with customer portal setup, request/maintain required documentation, etc.
- Assist AR with invoice portal entry and other tasks
- Assist with managing AR: contacting customers via phone and/or email as needed
- Process daily pricing spreadsheets as needed
- Provide pricing quotes for customers, drivers, sales, etc. as needed
- Perform general office duties which include maintaining records of packages received/delivered, copy, file and update paper and electronic documents, mailing statements, and assisting in special projects as needed
- Opening/closing the front office
*All other duties as assigned
- High school diploma or GED required
- 1-2 years of customer service experience required
- High attention to detail with the ability to multitask
- Must have Microsoft Office experience (Excel, Word, Teams, etc.)
- Ability to work overtime as needed including weekends
- Ability to work in a sitting position at a desk for long periods of time
