Case Manager

Position Title: Case Manager – Outpatient Treatment Services (OTS)

Organization:Interdynamics, Inc.

Contract:Court Services and Offender Supervision Agency (CSOSA) – Outpatient Treatment

Reports To:Clinical Supervisor

Location:Washington, DC

Employment Type:Full-Time

Position Summary

Interdynamics, Inc. is seeking a dedicated and compassionate Case Manager to support the delivery of Outpatient Treatment Services (OTS) under its contract with the Court Services and Offender Supervision Agency (CSOSA). The Case Manager serves as the primary coordinator of care for participants enrolled in the program and is responsible for ensuring that individuals receive comprehensive, person-centered services that promote recovery, stability, and successful community reintegration.

The Case Manager plays a vital role in the participant's treatment journey by conducting intake activities, coordinating services, developing Individualized Care Plans (ICPs), facilitating discharge planning, and maintaining communication with Community Supervision Officers (CSOs) and other stakeholders. This position requires strong organizational skills, a collaborative approach, and a commitment to serving justice-involved populations with professionalism and empathy.

The ideal candidate possesses experience in behavioral health, case management, and care coordination and demonstrates a strong understanding of substance use disorders, recovery principles, and evidence-based practices.

Essential Duties and Responsibilities

Participant Intake and Engagement

Conduct intake interviews with participants within seven (7) days of receiving a CSOSA Billing Authorization.

Coordinate participant admissions and ensure timely enrollment into treatment services. Conduct program orientations and explain participant rights, responsibilities, and program expectations.

Distribute program handbooks, schedules, and relevant program materials. Obtain and maintain required releases of information and confidentiality documents.

Notify Community Supervision Officers (CSOs) regarding participant admissions and attendance status.

Assist participants in understanding treatment requirements and available support services.

Care Coordination and Case Management

Coordinate behavioral health, medical, housing, employment, educational, and vocational services for participants.

Facilitate referrals to internal and external service providers.

Monitor participant engagement and address barriers to treatment participation. Assist participants with completing applications and accessing community resources. Coordinate appointments and follow-up services to ensure continuity of care. Participate in interdisciplinary team meetings and case staffing sessions. Collaborate with counselors, Clinical Supervisors, and CSOSA personnel to ensure comprehensive care coordination.

Treatment Planning

Develop Individualized Care Plans (ICPs) based on assessment findings and participant needs.

Identify participant strengths, challenges, and recovery goals.

Document treatment objectives, interventions, and anticipated service schedules. Ensure treatment plans are person-centered, medically necessary, and aligned with ASAM Criteria.

Update treatment plans in response to changes in participant needs or significant life events.

Coordinate with the Clinical Supervisor to obtain required approvals and signatures for all treatment plans.

Assessment and Documentation

Assist in coordinating behavioral health assessments and ongoing evaluations. Ensure all required clinical documentation is completed accurately and within established timelines.

Maintain complete and organized electronic treatment files.

Document participant encounters, interventions, and service coordination activities. Ensure all records comply with HIPAA, 42 CFR Part 2, and CSOSA requirements. Maintain participant confidentiality and safeguard protected health information.

Participant Monitoring and Support

Monitor participant attendance and treatment compliance.

Contact participants following unexcused absences to promote re-engagement in services.

Identify participant needs and coordinate interventions to address emerging concerns.

Assist participants in developing life skills and recovery support strategies. Support participants through transitions in care and discharge planning. Provide encouragement and advocacy to support participant success throughout treatment.

Discharge Planning and Aftercare

Coordinate discharge planning activities in collaboration with treatment staff and CSOSA personnel.

Prepare discharge reports and discharge summaries within established timelines. Develop individualized aftercare plans and recommendations for ongoing support services.

Ensure participants are connected to community resources and follow-up services upon program completion.

Participate in discharge staffing meetings and document participant progress and outcomes.

Maintain records related to participant discharges and aftercare planning.Stakeholder Collaboration

Maintain effective communication with:

Community Supervision Officers (CSOs)

Clinical Supervisors

Substance Abuse Counselors

External service providers

Community partners

Participate in interdisciplinary team meetings and contribute to treatment planning discussions.

Serve as an advocate for participant needs while supporting program and contractual requirements.

Ensure timely communication regarding participant status, attendance, and treatment progress.

Minimum Qualifications

Master's degree in Social Work, Psychology, Counseling, Rehabilitation Counseling, Family Counseling, or a related health and human services fie