About Us
R&R Heating & Air Conditioning is a local, family-owned business that has been serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.
Key Responsibilities
- Answer inbound calls promptly and professionally.
- Book service appointments by converting inquiries into scheduled jobs.
- Gather customer data including contact details and service needs.
- Input accurate information into company software or CRM systems.
- Respond to inquiries regarding services, pricing, and scheduling availability.
- Route urgent calls to dispatchers or appropriate team members.
- Accurately document and update all job information in ServiceTitan
- Support dispatch and field teams to ensure smooth workflow and job completion
Qualifications
- Strong organizational and multitasking skills
- Excellent communication skills (both with customers and internal teams)
- High attention to detail and accuracy
- Maintain clean organized office environment
- Strong multitasking skills with the ability to stay focused and positive throughout challenging shifts
- Proficient with complex software interfaces
Additional Skills (Preferred but Not Required)
- Experience call taking for a service based company
- Familiarity with Service Titan or similar software
- Basic understanding of HVAC plumbing and electrical systems
- Experience dispatching
What We Offer
- Clear career path and advancement opportunities
- Competitive Pay
- CEU and License reimbursement
- Paid time off and 6 paid holidays
- 80% company paid Medical & Dental insurance for employees
- 50% company paid Medical & Dental insurance for dependents
- Kayaks and paddleboards available for employee use
- Employer Paid Life Insurance with EAP
- Seasonal Event Tickets
- 401(k) with company match
- A team-focused culture that values safety, accountability, and growth
Join the team that builds more than just HVAC systemswe build careers.
Apply today and grow with R&R Heating and Air Conditioning.
