Job description:
In this role, you will be responsible for designing, developing, and implementing cutting-edge artificial intelligence systems that power the intelligent behaviours and decision-making processes of characters and entities within our Gaming Solutions Business. You will also build meaningful connections with technical communities through interactive product demonstrations and engagement experiences, translating complex technologies into compelling narratives, enabling real-time dialogue, and gathering actionable feedback to help shape future gaming solutions.
Responsibilities
- Gather and synthesize insights from technical engagements through unified Customer Experience Management platforms
- Build meaningful connections with technical communities through interactive forums, livestreams, workshops, and other engagement channels
- Stay up to date with the latest advancements in game AI, machine learning, and related technologies, and explore innovative approaches to enhance the intelligence and responsiveness of game characters and entities.
- Analyze social and community data using Sprinklr to identify trends, recurring issues, sentiment shifts, and emerging topics related to gaming PCs, peripherals, and software experiences
- Create actionable insights from Sprinklr dashboards by synthesizing data across sources (Reddit, X, YouTube, forums) and translating findings into clear recommendations for Product, Engineering, and Marketing teams
- Build and maintain custom Sprinklr queries, dashboards, and reports focused on gaming performance, device issues, feature feedback, and competitive benchmarking
- Monitor, test, and troubleshoot AI agent performance, including agentic loop behavior, tool-call chains, and session memory persistence
- Conduct end-to-end product reviews and evaluate to ensure high quality Gaming Experience from a gamer's perspective.
- Present and demonstrate HyperX gaming solutions and devices during livestream events, translating technical features into compelling customer-facing experiences and product narratives
• Resolve issues and provide solutions with R&D for gaming products.
• Interact with users and influencers on social media.
