Assistant Manager

Launched by The Escape Game in 2023, Great Big Game Show is a live-hosted experience where guests become contestants, competing in fast-paced mini-games on a soundstage inspired by classic TV game shows. We have 26 locations, with 15 more opening in 2027.

The Assistant Manager partners with the General Manager to lead the store in three areas:

1. Hospitality:Deliver the unexpected level of guest care that earns our stores 5.0 Google ratings.

2. Standards:Keep games, hosting, and front-of-house execution consistently excellent.

3. Facilities:Keep the store clean, organized, and guest-ready.

Assistant Managers work functional shifts as bothGame Show HostandGuest Experience Specialist(front desk). This is a future General Manager role, best suited to someone who loves GBGS and wants to become a GM within6–18 months.

We're located in American Dream: 1 American Dream Way, East Rutherford, NJ 07073

Everyone starts as anAssistant Manager in Training. Training typically lasts 1–6 months, after which you're signed off as a full Assistant Manager.

In Training: 35-40 Hours/week

After signoff: 40-45

This is a non-exempt, hourly role with 4.5–5 front of house shifts per week. Hours may occasionally run higher or lower.

• Check in guests and get them excited for their show

• Host game shows using our host software: upbeat intros, clear game explanations, family-friendly improv, scoring, and a fun outro that crowns the winners

• Stay on schedule for assigned games and reset studios accurately using setup sheets

• Resolve service issues immediately and graciously

• Capture guest highlights and send highlight videos

• Keep games and the facility clean, restock inventory, and complete required reports

• Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests

• Enthusiastically explaining our games and efficiently guiding interactions in the lobby

• Accurately book and change reservations with guests in person and over the phone

• Opening and closing the store

• Facilitate team member breaks

• Address minor maintenance issues

• Inviting guests to take a preview at our studios

• Model GBGS's mission, values, and care for every guest

• Help the GM lead a team of 12–30, keeping the atmosphere positive, inclusive, and energetic

• Help train the team and coach GBGS standards through consistent feedback

• Roll out new company initiatives, policies, and training with enthusiasm

• Own your development through coaching from the GM and Operations team

• Help maintain apparel and retail, game inventory, building maintenance, and cash controls

• Track and report basic operational and performance data

• Create and send the store's weekly newsletter

• Solve problems quickly and creatively as they come up

Assistant Managers learn and assist with administrative work, but the GM owns overall store operations and team relations. Assistant Managers do not:

• Make hiring decisions without GM or Operations leader approval

• Create or publish the team schedule (except rarely, with approval, such as when the GM is out of town)

• Terminate team members (handled only by the GM and/or an HQ leader)

• Approve pay changes or raises

• High school diploma or equivalent (college degree preferred)