We are seeking an Instrument Installation Specialist to support field-based installation, startup, calibration, and troubleshooting of advanced diagnostic laboratory equipment at customer sites. This customer-facing role represents the company during equipment implementation projects and ensures successful installation execution, technical issue resolution, and customer satisfaction. The specialist will travel extensively to support healthcare and laboratory environments across the U.S.
Responsibilities
- Install and configure Atellica, CI1900, Aptio, Flex Lab X, HT, and laboratory automation systems, including system startup, calibration, and validation within project timelines.
- Perform equipment troubleshooting, out-of-box failure resolution, repairs, and technical escalations during installation and project lifecycle.
- Evaluate site readiness, facility requirements, electrical requirements, mechanical installation quality, and compliance with factory specifications.
- Execute ATP, calibrations, and precision testing on diagnostic instruments while maintaining accurate installation documentation.
- Support hospital network setup, connectivity, and remote diagnostics integration.
- Maintain tools, parts inventory, and required service documentation while providing technical feedback to vendors, engineering teams, and project management.
- Provide expert technical guidance and mentoring support to field service teams.
Qualifications
- Associate degree or higher in a technical discipline, or equivalent technical training.
- 2–3+ years of experience with diagnostic equipment installation, Atellica/CI1900 systems, laboratory automation, or field service engineering.
- Strong knowledge of equipment startup, calibration, preventive maintenance, and complex troubleshooting.
- Experience with hospital/lab environments, network connectivity, and system integration.
- Ability to interpret site layouts, perform technical assessments, and resolve complex equipment issues independently.
- Proficiency in Microsoft Office and installation documentation tools.
- Excellent verbal and written communication skills with strong customer-facing abilities.
- Willingness to travel up to 90% overnight across the U.S., including occasional weekends.
- Valid driver’s license and ability to work independently with minimal supervision.
