Job Title: Customer Service Representative
Duration: 6+ months contract with possibility of extension as per business need
Pay Range:$ 16/hr (W2)
Please see attached job description in the attachments.
Tucson Locations Candidates must be okay working at either location below
- 4760 S. Park Avenue, Tucson, AZ 85714
- 1455 S Alvernon Tucson AZ, 85711
- 316 W Fort Lowell Rd, Tucson, AZ 85705
Required Skills
- Customer Service Experience
- Solving difficult customer service complaints/problems
- Follows established guidelines
Preferred Skills: Bilingual
Job Description:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Provide a service such as a license, registration, title, permit, or program eligibility information
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Responsibilities:
- Applicable program rules, regulations, policies and procedures, systems, and relevant statutes
- Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
- Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking Talking to others to convey information effectively.
- Service Orientation Actively looking for ways to help people.
- Reading Comprehension Understanding written sentences and paragraphs in work related documents.
- Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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