Reporting to the Thrift Shoppe & Volunteer Manager, the Customer Service Associate is responsible for providing excellent customer service to thrift shoppe customers, providing accurate cashier services, and ensuring a positive shopping experience while promoting the mission of Gulfside Hospice.
EDUCATION AND QUALIFICATIONS:
- High School Diploma/GED required
- Minimum of 1 year cashier and customer service experience preferred
- Experience in a thrift or consignment shop preferred
- Open and flexible availability to meet the business needs and reliable transportation
ESSENTIAL JOB RESPONSIBILITIES:
- Provide cashier service to customers by utilizing a cash register, POS and/or credit card terminal.
- Welcome and engage with customers as they enter the shoppe and respond to customer inquiries.
- Provide excellent interaction and customer service to customers, co-workers, and volunteers both in shoppe and over the phone.
- Straighten and restock the racks and shelves throughout the shift, after opening and after closing.
- Ensure fitting room returns and /or go-backs are returned to their proper department at end of shift.
- Enroll customers in Thrifty’s loyalty program and maintain a round up rate of 50%.
- Assist in other areas of thrift shoppe when necessary, including at other thrift shoppe locations.
- This position will occasionally require working during non-operating store hours and holidays, which may include restocking days and promotional evening and weekend events.
