Collection Specialist

GENERAL:

Reporting to the Accounting Director, the Accounts Receivable/Collections Assistant is responsible for assisting with the management and invoicing of all collection/restoration accounts, ensuring accounts are handled properly to maintain a healthy bad debt ratio, courteously communicating and negotiating payment arrangements with customers.

ESSENTIAL DUTIES:

The following statements describe the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load.

• Send account statements monthly as well as reminder letters to all past due accounts

• Complete daily invoicing for restoration services.

• Negotiate payment arrangements with delinquent customers

• Monitor all payment arrangements to ensure they are being followed.

• Handle customer disputes/refunds/discounts on already billed invoices

• Assist both Accounting and Restoration Directors in daily tasks as needed

QUALIFICATIONS:

• Ability to prioritize tasks and analyze data to ensure deadlines are met.

• Exceptional written and verbal communication skills

• Ability to maintain an upbeat and positive attitude at all times

• Must be goal driven, detail-oriented and have the ability to multi-task

• Must possess excellent customer service

This position is Part time M-F