Unit Secretary

About the Role:

The Unit Secretary Telemetry Dayshift Full Time RSWH plays a critical role in supporting the efficient operation of the telemetry unit within a healthcare setting. This position serves as the primary point of communication and coordination between patients, nursing staff, physicians, and other healthcare professionals during the day shift. The Unit Secretary is responsible for managing patient records, handling incoming calls, and ensuring accurate documentation to facilitate seamless patient care. By maintaining organized and up-to-date information, this role directly contributes to the quality and safety of patient monitoring and treatment. Ultimately, the Unit Secretary ensures that the telemetry unit operates smoothly, allowing clinical staff to focus on delivering exceptional patient care.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a healthcare administrative or unit secretary role, preferably in a telemetry or acute care setting.
• Proficiency with electronic medical records (EMR) systems and standard office software.
• Strong communication and organizational skills.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.

Preferred Qualifications:

• Certification as a Unit Secretary or Medical Administrative Assistant.
• Experience working specifically in telemetry or cardiac monitoring units.
• Familiarity with hospital information systems and clinical terminology.
• Basic knowledge of medical coding and billing procedures.
• Additional training in customer service or healthcare communication.

Responsibilities:

• Answer and direct incoming telephone calls promptly and professionally, providing information or routing calls to appropriate personnel.
• Maintain and update patient records, including admission, transfer, and discharge documentation, ensuring accuracy and confidentiality.
• Coordinate communication between nursing staff, physicians, and ancillary departments to support patient care activities.
• Manage unit schedules, including staff assignments and patient appointments, to optimize workflow during the day shift.
• Prepare and distribute reports, forms, and correspondence related to telemetry unit operations.
• Assist with clerical duties such as filing, faxing, and data entry to support unit administration.
• Monitor telemetry equipment logs and communicate any issues to the appropriate clinical staff.
• Ensure compliance with hospital policies, procedures, and regulatory requirements related to patient information and unit operations.

Skills:

The Unit Secretary utilizes strong organizational skills daily to manage patient records and unit schedules efficiently, ensuring smooth operations within the telemetry unit. Effective communication skills are essential for interacting with patients, nursing staff, physicians, and other departments, facilitating clear and timely information exchange. Proficiency with electronic medical records and office software enables accurate documentation and quick retrieval of patient data, which supports clinical decision-making. Attention to detail is critical when handling sensitive patient information and preparing reports to maintain compliance with healthcare regulations. Additionally, problem-solving skills help the Unit Secretary address workflow challenges and equipment issues, contributing to a safe and effective patient care environment.