Mohawk Honda is actively looking for Automotive Service Advisors to Join our Team.Our NEW state-of-the-art facility will provide the perfect environment for a self-motivated person that is enthusiastic and committed to providing the high standard of service our customers have come to expect. If you are looking to be a part of a positive, forward moving, and ever-growing company, this is it!This role is not just a job but an opportunity for you to build a career with one of the leading companies in the Automotive Sales and Service Industry. Come build your career with us!Duties/Responsibilities:- Greet customers and actively listen to their needs. Provide introductory information to customers.
- Ensure consumers are satisfied with products or services by resolving complaints and inquiries effectively and efficiently
- Determine the quickest, most effective ways to answer customers’ questions
- Troubleshoot common issues with products or services
- Work with a team of advisors and other departments to find appropriate solutions to problems; escalate queries and concerns, when necessary
- Create repair orders for each customer vehicle based on the customer complaint or repair requests. Thoroughly document repair orders in a clear, concise and consistent manner to ensure proper communication to the technicians.
- Let customers know about additional products and upsell recommendations from technicians and have high percentage of successful upsells.
- Provide thorough & positive customer service to ensure high quality experience to each customer
- Maintain CSE score of 91% or higher
- Keep customers updated as repairs are completed
- Post-service, follow up with customers by phone or email to check that they’re still satisfied with their services
- Participate in training and development programs to improve customer service skills and knowledge
- Promptly answer phones and return calls for overflow voicemails
- Be punctual, collaborative, and a positive team player
- Other duties as assigned
Required Skills/Abilities:
- Excellentverbalandwrittencommunicationskills
- Excellentinterpersonalandcustomerserviceskills
- Excellentsalesskills
- Excellentorganizationalskills,attentiontodetail,abletoprioritizetasks
- Excellenttime managementskillswithaprovenability tomeetdeadlines
- Stronganalytical andcritical thinkingskills
- Abilityto functionwellinahigh-pacedandattimes stressfulenvironment
- Proficient with Microsoft Office Suite or related software
Education and Experience:
- Associatedegree(A.A.) or equivalentfrom two-year collegeor technicalschool
- 1-2 years customer service work experience
- Proven ability to provide a positive customer experience, including professional and positive communication mannerisms, thorough and accurate service advice, and follow-through with both the customer and organization
Physical Requirements:
Prolonged periods of standing at a desk and working on a computer.
Benefits and Perks
- Medical insurance
- Dental insurance
- Vision insurance
- FSA/HSA
- 401-K with company match
- Competitive salary and bonus plans
- Employee discounts on vehicles, service and parts
