As a Medical Assistant, I report to the Practice Manager. . The role of MA assumes responsibility for insurance authorizations and backup support for both the front desk and clinical team members. As the MA, I make guest service and conveying a positive image a core part of my daily work.
Lead Outcomes
- I work with a Provider as a clinical team and support them in guest care.
- I work with guests to answer questions, provide reassurance and show empathy at all times.
- I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.
- I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.
Core Responsibilities
- I am able to apply DME and prepare for in-office procedures.
- I prepare guests with all clinical and administrative information needed for surgery as directed by physician when applicable.
- I assist with documentation in the medical record.
- I complete all chart prep.
- I send/receive medical records.
- I obtain lab/x-ray reports, hospital notes, referral information.
- I am able to check-in guests and collect demographic information, verify insurance coverage and collect copays.
- I provide support for front desk duties and all DOC office team members.
I exemplify the following competencies
- My leadership is proactive.
- My behaviors and standards model DOC’s values and deliver a service experience that is unrivaled.
- I use active listening skills.
- I maintain composure in stressful situations.
- I exhibit cooperation, flexibility and provide assistance with communicating with guest, physicians and team.
- I support the team that I work with.
- I am flexible and adaptable.
- I am able to lift up to 50lbs.
- I am proficient in computer skills.
